Redial

[danplacek]

I'm almost sure there was a topic here before about this -- but I can't seem to dig it up at the moment.

When is the redial bug going to be fixed?

I get almost constant complaints from customers about this problem. It really begs the question -- why does Cisco even put a redial feature on there if it doesn't work???

For those of you who don't know what I am talking about -- the UC320 does not auto-prefix a steering digit for missed/received calls -- making redialing from call history a real chore -- and worse, difficult to explain to customers.

What am I supposed to say to a customer when they balk at the fact that Cisco can't even make redial work correctly???

Thanks. I apologize for being harsh, but it's irritating that a customer facing bug like this has been outstanding for so long. (BTW, I've been asked about this by customers at just about every install I've done -- and we have 20+ installed at this point.)

[Christopher Edgeworth]

Hi Daniel,

There are some behind the scenes complexities with this feature.  I'll ask your opinion based upon your customer feedback:  Would you want to see the steering digit pre-pended to the calling party address and appear in inbound caller ID display, calls logs & CDR records  -OR- simply hit the redial and use a default outbound trunk for all calls (FXO, SIP provider #1, SIP provider #2, etc) giving up the flexibility to use the same trunk resource that the call arrived?

Thanks,

Chris

[rakinonz1]

The latter, for sure Chris!

When do you think this fix will be available? (our UC320 client are using the latest firmware).

Thanks!

Robin