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SPA50X - Call Focus

mark-oatley
Beginner
Beginner

Hello All,

Does anyone know of anyway to keep the 'Call Focus' on the current call when then next call arrives.

I've looked through all the settings and cannot find an 'Auto Call Services' option. (SPA508G)

Any help would be greatly appreciated.

Regards,

Mark.

3 Replies 3

nseto
Frequent Contributor
Frequent Contributor

The following link may help you.

https://supportforums.cisco.com/docs/DOC-13932

Hi Nseto,

Thank you for your reply.

Unfortunately setting per line or per call does not help.

Ideally we need to keep the 'call focus' with the current call and not have the focus change to a new call when it arrives.

'Per Call' does allow the use of the navigation key, but if you have a busy receptionist (SPA508G + 2 x SPA500S) that is taking upto 8 calls at a time that's a lot of  'navigation key' presses to get back to the soft-key options (Xfer etc) for the current call.

As we are in the legal sector using attended transfers is the norm. This in-turn means that calls do take longer to process, so there is more chance of a new call arriving and us losing the current call focus. Ideally we need to keep the call focus fixed on the current call.

Obviously as it stands, this makes it frustratingly difficult if you go to transfer the caller and before you get to the 'Xfer' button the call focus has changed to the latest call.

Is there any way to 'lock' the focus on the current call? (if not, can we have this included in a future firmware release for the SPA50X range?)

We have deployed Cisco SPA50X range phones throughout our offices and it would be a shame to have to change the receptionist phone at each office to another provider to over-come this annoyance.

Kindest regards,

Mark.

nseto
Frequent Contributor
Frequent Contributor

Thanks for your comments.  I've forwarded your info and request to our marketing engineering.  If there's no way around this issue, this is a feature request for him.  Thanks.

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