Solved: TFTP Server not started or reachable

Mark · ‎11-26-2013

Using Cisco Conf Asst I'm trying to upload a wav file into the media folder to make music on hold changes. Originally I tried remotely. Assuming being remote was the issue I went to site and connected directly. Same issue. TFTP Server on my laptop is turned off.

johschaf · ‎11-26-2013

Hello,

In windows if you open command prompt and run the following command, do you see anything open on UDP port 69?

netstat -a -n -o

Can you ping the TFTP interface of the UC which at default is 10.1.10.2? I've also seen CCA throw this error when the media folder is not present in flash

Thanks,

-john

View solution in original post

johschaf · ‎11-26-2013

Hello,

In windows if you open command prompt and run the following command, do you see anything open on UDP port 69?

netstat -a -n -o

Can you ping the TFTP interface of the UC which at default is 10.1.10.2? I've also seen CCA throw this error when the media folder is not present in flash

Thanks,

-john

Mark · ‎11-26-2013

Thanks for the reply... Nothing on port 69 when I ran the netstat command. I was able to ping 10.1.10.2.

johschaf · ‎11-26-2013

Hello,

What is the output of show flash:

Do you have a media folder?

Thanks,

-john

Mark · ‎11-26-2013

-#- --length-- -----date/time------ path

1 660 Nov 16 2012 16:39:48 -06:00 vlan.dat

2 42003864 Nov 16 2012 15:52:20 -06:00 uc500-advipservicesk9-mz.151-4.M5

3 0 Nov 16 2012 16:16:48 -06:00 bacdprompts

4 30421 Nov 16 2012 16:38:54 -06:00 bacdprompts/app-b-acd-3.0.0.2.tcl

5 55599 Nov 16 2012 16:38:56 -06:00 bacdprompts/app-b-acd-aa-3.0.0.2.tcl

6 75650 Nov 16 2012 16:38:56 -06:00 bacdprompts/en_bacd_allagentsbusy.au

7 83291 Nov 16 2012 16:38:56 -06:00 bacdprompts/en_bacd_disconnect.au

8 63055 Nov 16 2012 16:38:58 -06:00 bacdprompts/en_bacd_enter_dest.au

9 37952 Nov 16 2012 16:38:58 -06:00 bacdprompts/en_bacd_invalidoption.au

10 496521 Nov 16 2012 16:39:02 -06:00 bacdprompts/en_bacd_music_on_hold.au

11 123446 Nov 16 2012 16:39:02 -06:00 bacdprompts/en_bacd_options_menu.au

12 42978 Nov 16 2012 16:39:04 -06:00 bacdprompts/en_bacd_welcome.au

13 34794 Nov 16 2012 16:39:04 -06:00 bacdprompts/en_bacd_xferto_operator.au

14 0 Nov 16 2012 16:17:36 -06:00 media

15 496521 Nov 16 2012 16:39:26 -06:00 media/music-on-hold.au

16 496521 Nov 16 2012 16:39:28 -06:00 media/music-on-hold_10db.au

17 0 Nov 16 2012 16:17:56 -06:00 Desktops

18 0 Nov 16 2012 16:17:58 -06:00 Desktops/320x212x12

19 651 Nov 16 2012 16:38:40 -06:00 Desktops/320x212x12/List.xml

20 651 Nov 16 2012 16:38:40 -06:00 Desktops/320x212x12/List.xml.BAK

21 0 Nov 16 2012 16:18:06 -06:00 Desktops/320x212x16

22 651 Nov 16 2012 16:38:42 -06:00 Desktops/320x212x16/List.xml

23 651 Nov 16 2012 16:38:42 -06:00 Desktops/320x212x16/List.xml.BAK

24 0 Nov 16 2012 16:18:14 -06:00 Desktops/320x216x16

25 651 Nov 16 2012 16:38:42 -06:00 Desktops/320x216x16/List.xml

26 651 Nov 16 2012 16:38:42 -06:00 Desktops/320x216x16/List.xml.BAK

27 131470 Nov 16 2012 16:38:44 -06:00 Desktops/CampusNight.png

28 80565 Nov 16 2012 16:38:44 -06:00 Desktops/CiscoFountain.png

29 8156 Nov 16 2012 16:38:46 -06:00 Desktops/CiscoLogo.png

30 138278 Nov 16 2012 16:38:46 -06:00 Desktops/Fountain.png

31 109076 Nov 16 2012 16:38:48 -06:00 Desktops/MorroRock.png

32 108087 Nov 16 2012 16:38:48 -06:00 Desktops/NantucketFlowers.png

33 10820 Nov 16 2012 16:38:48 -06:00 Desktops/TN-CampusNight.png

34 9657 Nov 16 2012 16:38:50 -06:00 Desktops/TN-CiscoFountain.png

35 2089 Nov 16 2012 16:38:50 -06:00 Desktops/TN-CiscoLogo.png

36 7953 Nov 16 2012 16:38:50 -06:00 Desktops/TN-Fountain.png

37 7274 Nov 16 2012 16:38:50 -06:00 Desktops/TN-MorroRock.png

38 9933 Nov 16 2012 16:38:52 -06:00 Desktops/TN-NantucketFlowers.png

39 0 Nov 16 2012 16:19:12 -06:00 ringtones

40 8160 Nov 16 2012 16:39:28 -06:00 ringtones/Analog1.raw

41 8160 Nov 16 2012 16:39:30 -06:00 ringtones/Analog2.raw

42 5280 Nov 16 2012 16:39:30 -06:00 ringtones/AreYouThere.raw

43 5040 Nov 16 2012 16:39:30 -06:00 ringtones/AreYouThereF.raw

44 8160 Nov 16 2012 16:39:30 -06:00 ringtones/Bass.raw

45 12240 Nov 16 2012 16:39:32 -06:00 ringtones/CallBack.raw

46 16040 Nov 16 2012 16:39:32 -06:00 ringtones/Chime.raw

47 8160 Nov 16 2012 16:39:32 -06:00 ringtones/Classic1.raw

48 16080 Nov 16 2012 16:39:32 -06:00 ringtones/Classic2.raw

49 10800 Nov 16 2012 16:39:34 -06:00 ringtones/ClockShop.raw

50 2823 Nov 16 2012 16:39:34 -06:00 ringtones/DistinctiveRingList.xml

51 2823 Nov 16 2012 16:39:46 -06:00 ringtones/DistinctiveRingList.xml.BAK

52 9600 Nov 16 2012 16:39:34 -06:00 ringtones/Drums1.raw

53 13440 Nov 16 2012 16:39:34 -06:00 ringtones/Drums2.raw

54 15840 Nov 16 2012 16:39:36 -06:00 ringtones/FilmScore.raw

55 16080 Nov 16 2012 16:39:36 -06:00 ringtones/HarpSynth.raw

56 8160 Nov 16 2012 16:39:36 -06:00 ringtones/Jamaica.raw

57 16080 Nov 16 2012 16:39:36 -06:00 ringtones/KotoEffect.raw

58 12720 Nov 16 2012 16:39:38 -06:00 ringtones/MusicBox.raw

59 8160 Nov 16 2012 16:39:38 -06:00 ringtones/Piano1.raw

60 15360 Nov 16 2012 16:39:38 -06:00 ringtones/Piano2.raw

61 9360 Nov 16 2012 16:39:38 -06:00 ringtones/Pop.raw

62 7200 Nov 16 2012 16:39:40 -06:00 ringtones/Pulse1.raw

63 4000 Nov 16 2012 16:39:40 -06:00 ringtones/Ring1.raw

64 4000 Nov 16 2012 16:39:40 -06:00 ringtones/Ring2.raw

65 4000 Nov 16 2012 16:39:40 -06:00 ringtones/Ring3.raw

66 4000 Nov 16 2012 16:39:42 -06:00 ringtones/Ring4.raw

67 4000 Nov 16 2012 16:39:42 -06:00 ringtones/Ring5.raw

68 4000 Nov 16 2012 16:39:42 -06:00 ringtones/Ring6.raw

69 4000 Nov 16 2012 16:39:42 -06:00 ringtones/Ring7.raw

70 2823 Nov 16 2012 16:39:44 -06:00 ringtones/RingList.xml

71 2823 Nov 16 2012 16:39:46 -06:00 ringtones/RingList.xml.BAK

72 10800 Nov 16 2012 16:39:44 -06:00 ringtones/Sax1.raw

73 14160 Nov 16 2012 16:39:44 -06:00 ringtones/Sax2.raw

74 16080 Nov 16 2012 16:39:44 -06:00 ringtones/Vibe.raw

75 0 Nov 16 2012 16:37:12 -06:00 phones

76 0 Nov 16 2012 16:37:14 -06:00 phones/50x-30x

77 4147359 Nov 16 2012 16:37:50 -06:00 phones/50x-30x/spa50x-30x-7-5-2b.bin

78 0 Nov 16 2012 16:37:16 -06:00 phones/521_524

79 892511 Nov 16 2012 16:38:00 -06:00 phones/521_524/cp524g-8-1-17.bin

80 0 Dec 10 2012 16:53:46 -06:00 phones/525

81 10884608 Dec 10 2012 16:57:08 -06:00 phones/525/spa525g-7-5-2a.bin

82 22961 Nov 16 2012 16:40:36 -06:00 UC540W-FXO-K9-factory-8.6.1.cfg

83 0 Nov 16 2012 16:38:52 -06:00 autoattendant

84 94503 Nov 16 2012 16:38:52 -06:00 autoattendant/AA_SBCS_v01.aef

85 96166 Nov 16 2012 16:38:52 -06:00 autoattendant/AA_SBCS_v02.aef

86 130488 Nov 16 2012 16:38:54 -06:00 autoattendant/AA_SBCS_v03.aef

87 15891 Nov 16 2012 16:38:54 -06:00 autoattendant/AA_transfer.aef

88 0 Nov 16 2012 16:39:04 -06:00 cca

89 955 Nov 16 2012 16:39:04 -06:00 cca/Key_Phoneloads.csv

90 135436 Nov 16 2012 16:39:06 -06:00 cca/sccpphoneloadstable.csv

91 375 Nov 16 2012 16:39:06 -06:00 cca/UC500_CCA_Dir_8.0.2.txt

92 0 Nov 16 2012 16:39:06 -06:00 gui

93 3987 Nov 16 2012 16:39:06 -06:00 gui/admin_user.html

94 677820 Nov 16 2012 16:39:10 -06:00 gui/admin_user.js

95 1029 Nov 16 2012 16:39:12 -06:00 gui/CiscoLogo.gif

96 635 Nov 16 2012 16:39:12 -06:00 gui/CME_GUI_README.TXT

97 953 Nov 16 2012 16:39:12 -06:00 gui/Delete.gif

98 16344 Nov 16 2012 16:39:12 -06:00 gui/dom.js

99 864 Nov 16 2012 16:39:12 -06:00 gui/downarrow.gif

100 6146 Nov 16 2012 16:39:14 -06:00 gui/ephone_admin.html

101 4558 Nov 16 2012 16:39:14 -06:00 gui/logohome.gif

102 3866 Nov 16 2012 16:39:14 -06:00 gui/normal_user.html

103 78428 Nov 16 2012 16:39:14 -06:00 gui/normal_user.js

104 1347 Nov 16 2012 16:39:14 -06:00 gui/Plus.gif

105 0 Nov 16 2012 16:39:16 -06:00 gui/sn

106 11513 Nov 16 2012 16:39:16 -06:00 gui/sn/handshake.html

107 633459 Nov 16 2012 16:39:18 -06:00 gui/sn/handshake.swf

108 843 Nov 16 2012 16:39:20 -06:00 gui/sxiconad.gif

109 174 Nov 16 2012 16:39:20 -06:00 gui/Tab.gif

110 2432 Nov 16 2012 16:39:20 -06:00 gui/telephony_service.html

111 870 Nov 16 2012 16:39:22 -06:00 gui/uparrow.gif

112 9968 Nov 16 2012 16:39:22 -06:00 gui/xml-test.html

113 3412 Nov 16 2012 16:39:22 -06:00 gui/xml.template

114 0 Nov 16 2012 16:39:46 -06:00 sn

115 0 Nov 16 2012 16:39:46 -06:00 sn/status

116 0 Nov 16 2012 16:39:46 -06:00 sn/tmp

117 0 Nov 16 2012 16:40:54 -06:00 its

118 1249280 Nov 16 2012 16:41:28 -06:00 its/CME-locale-en_US-English-8.1.2.2.tar

119 98 Dec 19 2012 14:41:30 -06:00 its/SEPDEFAULT.cnf

120 4407 Dec 19 2012 14:41:32 -06:00 its/XMLDefault.cnf.xml

121 1803 Jun 1 2013 07:42:24 -05:00 its/SEP649EF378124D.cnf.xml

122 1803 Jun 1 2013 07:42:24 -05:00 its/SEP649EF3781246.cnf.xml

123 1803 Jun 1 2013 07:42:26 -05:00 its/SEP649EF378123F.cnf.xml

124 1806 Dec 19 2012 15:48:28 -06:00 its/SEP708105B35542.cnf.xml

125 903 Nov 26 2013 14:45:16 -06:00 its/united_states_7960-tones.xml

126 8777 Nov 26 2013 14:45:16 -06:00 its/united_states_7960-font.xml

127 1313 Nov 26 2013 14:45:16 -06:00 its/united_states_7960-kate.xml

128 19750 Nov 26 2013 14:45:18 -06:00 its/united_states_7960-dictionary.xml

129 2740 Nov 26 2013 14:45:18 -06:00 its/united_states_SCCP-dictionary.xml

130 1786 Jun 1 2013 07:42:24 -05:00 its/SEP002584060D80.cnf.xml

131 1800 Jun 1 2013 07:42:26 -05:00 its/SEPA44C11A0B6E6.cnf.xml

132 0 Nov 16 2012 16:41:34 -06:00 English_United_States

133 1249280 Nov 16 2012 16:41:56 -06:00 English_United_States/CME-locale-en_US-English-8.1.2.2.tar

134 53400 Nov 16 2012 16:41:58 -06:00 English_United_States/501-dictionary.xml

135 53400 Nov 16 2012 16:41:58 -06:00 English_United_States/502-dictionary.xml

136 53400 Nov 16 2012 16:42:00 -06:00 English_United_States/504-dictionary.xml

137 53400 Nov 16 2012 16:42:00 -06:00 English_United_States/508-dictionary.xml

138 53400 Nov 16 2012 16:42:00 -06:00 English_United_States/509-dictionary.xml

139 53400 Nov 16 2012 16:42:02 -06:00 English_United_States/512-dictionary.xml

140 53400 Nov 16 2012 16:42:02 -06:00 English_United_States/514-dictionary.xml

141 16180 Nov 16 2012 16:42:02 -06:00 English_United_States/521-dictionary.xml

142 16180 Nov 16 2012 16:42:02 -06:00 English_United_States/524-dictionary.xml

143 85344 Nov 16 2012 16:42:04 -06:00 English_United_States/525G-dictionary.xml

144 1313 Nov 16 2012 16:42:04 -06:00 English_United_States/525G-kate.xml

145 903 Nov 16 2012 16:42:04 -06:00 English_United_States/525G-tones.xml

146 85344 Nov 16 2012 16:42:04 -06:00 English_United_States/525G2-dictionary.xml

147 1313 Nov 16 2012 16:42:06 -06:00 English_United_States/525G2-kate.xml

148 903 Nov 16 2012 16:42:06 -06:00 English_United_States/525G2-tones.xml

149 55698 Nov 16 2012 16:42:06 -06:00 English_United_States/7921-dictionary.xml

150 137616 Nov 16 2012 16:42:08 -06:00 English_United_States/7921-font.dat

151 1723 Nov 16 2012 16:42:08 -06:00 English_United_States/7921-kate.utf-8.xml

152 1729 Nov 16 2012 16:42:08 -06:00 English_United_States/7921-kate.xml

153 19750 Nov 16 2012 16:42:08 -06:00 English_United_States/7960-dictionary.xml

154 8777 Nov 16 2012 16:42:10 -06:00 English_United_States/7960-font.xml

155 1313 Nov 16 2012 16:42:10 -06:00 English_United_States/7960-kate.xml

156 903 Nov 16 2012 16:42:10 -06:00 English_United_States/7960-tones.xml

157 712 Nov 16 2012 16:42:10 -06:00 English_United_States/CME-locale-en_US-English-8.1.2.2.tar.cfg

158 2740 Nov 16 2012 16:42:10 -06:00 English_United_States/SCCP-dictionary.xml

159 59183 Nov 16 2012 16:42:12 -06:00 English_United_States/be-sccp.jar

160 1413 Nov 16 2012 16:42:12 -06:00 English_United_States/g3-tones.xml

161 72136 Nov 16 2012 16:42:12 -06:00 English_United_States/gp-sccp.jar

162 59183 Nov 16 2012 16:42:12 -06:00 English_United_States/ipc-sccp.jar

163 59183 Nov 16 2012 16:42:14 -06:00 English_United_States/mk-sccp.jar

164 68617 Nov 16 2012 16:42:14 -06:00 English_United_States/rp-sccp.jar

165 2605 Nov 16 2012 16:42:14 -06:00 English_United_States/tags_file

166 19318 Nov 16 2012 16:42:16 -06:00 English_United_States/tc-sccp.jar

167 59183 Nov 16 2012 16:42:16 -06:00 English_United_States/td-sccp.jar

168 2605 Nov 16 2012 16:42:16 -06:00 English_United_States/utf8_tags_file

169 36831 Dec 18 2012 13:09:36 -06:00 ciscorun

170 35149 Dec 18 2012 13:09:46 -06:00 ciscostart

171 0 Dec 5 2012 11:30:50 -06:00 webvpn

172 5525230 Dec 19 2012 12:49:28 -06:00 webvpn/anyconnect-dart-win-2.5.6005-k9.pkg

johschaf · ‎11-26-2013

Hello,

Ok, the media folder is definitely there. While in CCA press F2, recreate the issue, and then post the output here. This will show us what the logic is in CCA when it generates the error.

As a last resort, you can always just use a TFTP server and the command line to upload the MoH file.

Thanks,

-john

Mark · ‎11-26-2013

The log basically pointed back to what you originally said about the TFTP Server. I went back and ran the netstat command again and found that I had overlooked the port the first time.

69 was pointing to a PID and when I looked it up I found that my Solar Winds TFTP was indeed running.

I appriciate your help!!!! And I apologize waisting your time!! Your first reply was correct!