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UC500 and TAPI

Hello,

We have an Cisco UC540W-BRI-K9 and now we have a new ERP (Sage) which is compatible with TAPI protocol.

What do I need to add telephony feature in our ERP (clic to call) ?

The UC540 is natively compatible with TAPI protocol to control an IP Phone ? Or we need Smart CallConnector ?

There are restrictions about IP Phone ?

There are some documentation somewhere ?

Thank you.

Best Regards.

2 Replies 2

paolo bevilacqua
Hall of Fame Master Hall of Fame Master
Hall of Fame Master

You need Smart CallConnector for TAPI applications to work.

TAPI works only for SCCP phones, not for SIP phones.

danplacek
Enthusiast
Enthusiast

TAPI is not a protocol, it is a driver interface.

You need a vendor-specific driver that provides the bridge between TAPI and the PBX.

Cisco has a TAPI driver that is packaged with the Smart CallConnector Toolbar (which is free).

I think there might also be a stand-alone version of the driver... haven't looked in awhile.

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