02-05-2010 06:26 AM - edited 03-21-2019 02:07 AM
All,
We are testing the new platform of UC500 Series – UC560-BRI-K9. The device running this version of IOS: Version 15.0(1)XA and Call Manager Express 8.0.
Everything looks fine, but there is a problem with the B-ACD functionality. We configured this feature the same way like in UC520 where everything is OK, but in UC560 when a user dials the B-ACD pilot number, the device (UC) crashes and going to restart mode. It’s look like a hardware problem. Attached you can find output from the configuration and crashinfo.
Please, could you give me an advice?
BR !
Solved! Go to Solution.
02-05-2010 01:52 PM
There is a bug written against BACD having problems, but not causing reboots. Do you have a TAC case open? We should have a load of IOS that should fix a problem with BACD, and might fix the reboot issue.
02-05-2010 01:52 PM
There is a bug written against BACD having problems, but not causing reboots. Do you have a TAC case open? We should have a load of IOS that should fix a problem with BACD, and might fix the reboot issue.
02-06-2010 01:41 AM
Stevan,
Thanks for your fast reaction. No, I did not open a TAC case, but i will.
BR !
02-08-2010 08:37 AM
CSCta62123 Spurious memory @voip_rtp_xmit at the end of BACD call
Reference that bug when you open the case.
11-16-2010 11:48 AM
Hi guys,
how did this problem with B-ACD end?
is everything solved?
One of my partners has the same problem.
11-16-2010 12:45 PM
Unfortunately, I did not open TAC case here. I faced up a lots of another bugs and resolved them, but no time for this one. This bug is not so urgent for me, but we still need to resolve it
If I have more information further I will update the case here.
BR!
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