Currently, there is an unprecedented increase in remote working happening around the world due to circumstances resulting from COVID-19 (Coronavirus disease). Cisco, like many of you, are planning responses to the situation, which includes helping our customers through this difficult time.
Supporting our customers
As more teams are collaborating from remote locations, a global increase in Webex volume has been observed. We continue to actively monitor global traffic trends and usage worldwide. We’re proactively expanding our worldwide meeting capacity, preparing to support all our customers who are rapidly scaling up their work from home efforts. We shared some of these initial trends here.
New resources available
If you're facing implementing new remote working practices - we’re here to help. To support this change, we have compiled training, guidelines, and best practices for IT administrators, people managers, and end users to transition to remote working. These sources will be updated frequently, so please bookmark and share these pages with your teams, and check back regularly for updates.
- Resources for your IT teams to help you prepare, deploy and manage the immense change that comes with a wide-scale rapid deployment of remote-work solutions. Initial technical guidance can be found at cs.co/webexcovid19.
- Guidance to individual end users and their managers on adapting to remote work. End user resources can be found at cs.co/webexremotework.
We will continue to provide our point of view, timely updates, and practical advice on remote working and much more. In the meantime, our thoughts are with all those who are impacted.
If you have questions or need technical assistance, please post in this thread or to the Collaboration Voice & Video Support community.