Hi. I have an existing Webex CC customer using Salesforce integration. All is good when customer agent is using extension via salesforce to login, but when desktop/webrtc is selected, the salesforce contact pad is not opened on incoming calls. When o...
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Forum Posts
Beginning 6/17 AT&T is discontinuing Email to SMS messaging. To us this is a big deal because our network monitoring app Solarwinds uses this to send SMS text for alerts. The best alertnative so far is to have SW send messages to Webex spaces using a...
As a webex admin, How do I view and manage all spaces that have been created within the organization?We have some users that have created spaces that other users now need access to and I can't find/see the space let alone mange it
Resolved! ZENITAL INTERCOM INTEGRATION
Can we integrate zenital Stentophone Intercom with Cisco Webex?
When MACOS user tries to share a screen, share app, webex displays an error:Webex Error: "Can't share content. You can't share content now because you've disconnected your display. Connect the displayOnly macbook display.
Resolved! User Access to Control Hub Reports?
Is there a way to allow a user access into the Reports section of the Control Hub or have a report automatically emailed to them? I found the option to email myself the report, but not another user. They're not an admin, by a supervisor of staff in a...
I work at an organization where it is the policy that our users can not use WebEx on personal devices. Is it possible to enforce a policy / rule where I can prevent users from simply installing WebEx on their personal devices and then start using We...
Hi,I am looking for a report in Cisco Analyzer that will show the real time status for my agents. We currently have about 70 agents and I need to show if they are available (waiting on a call), on a call, or idle. Is there a report that automatically...
Greetings everyone, I am working on some bulk edits in a Webex contro-hub wich I want to export the "global" configuration. I know you can export users in "Control Hub > Users > Manage users by CSV". I can do it to for like my Auto Attendant feature...
Dear Team, I am currently facing an issue in the Webex Control Hub. Specifically, I am unable to delete an external administrator. Additionally, the multifactor authentication for the external administrator is not working. Could you please assist us ...
Is there a way to Auto Assign a group from Azure to have certain admin roles ie Full admin and/or Partner admin? I see you can synchronise webex groups but they seem to only have templates for features and not admin roles and also seems for for Activ...
Hi team,Few years ago we moved from Cisco Finesse to Webex. I am after a report that I used to have in Finesse. Report used to display agent status change for the selected duration.For example, since the agent logged in, report listed the status chan...
Hello,I'am experiencing a version upgrade error I am unable to recover from on my Ubuntu 20.04 system. End of last week I remember I had chosen to upgrade my version of the webex client via the dialogue in the UI. However it was Fr. evening and I don...
Hello, we are using Microsoft SQL Server 2016 right now for two HDS Nodes.The support for SQL Server 016 is ending in June 2026 so we wonder if there are any caveats in upgradeing to SQL 2019. Action plan would be upgrading the Database from 2016 to ...
Hello,I am an IT administrator for a 501c(3) organization that uses Webex to present organization updates both to internal staff as well as external guests. External guests are regularly unfamiliar with certain features of Webex, so this problem cann...
