Hi team,Few years ago we moved from Cisco Finesse to Webex. I am after a report that I used to have in Finesse. Report used to display agent status change for the selected duration.For example, since the agent logged in, report listed the status chan...
Forum Posts
Hello,I'am experiencing a version upgrade error I am unable to recover from on my Ubuntu 20.04 system. End of last week I remember I had chosen to upgrade my version of the webex client via the dialogue in the UI. However it was Fr. evening and I don...
Hello, we are using Microsoft SQL Server 2016 right now for two HDS Nodes.The support for SQL Server 016 is ending in June 2026 so we wonder if there are any caveats in upgradeing to SQL 2019. Action plan would be upgrading the Database from 2016 to ...
Is there a way to Auto Assign a group from Azure to have certain admin roles ie Full admin and/or Partner admin? I see you can synchronise webex groups but they seem to only have templates for features and not admin roles and also seems for for Activ...
Hello,I am an IT administrator for a 501c(3) organization that uses Webex to present organization updates both to internal staff as well as external guests. External guests are regularly unfamiliar with certain features of Webex, so this problem cann...
Hello Cisco Team, I hope you're all well. I had to conduct an implementation demo for a client's IT department. This requires the use of Webex Support and WebACD. When creating users, I assigned Webex Suite licenses. I checked that users can share c...
Hello A customer got an activation email for WEBEX HUB and when he tried to log in he got You're not authorized to access this page.this admin was assign in the CUWP order as the provision person and he got the activation email.What can be done to he...
Anyone know how to schedule meeting for next year? One of my users keep getting an error stating the meeing they are trying to schedule is too far out. "This resource can only be scheduled up to 180 days in advance. The end time should fall before We...
We are trying to use the main line of a location as the primary line on multiple workspaces. We have tried creating a virtual line as well as just using the line as is (no virtual). We have tried professional licensing as well as the common licensing...
Was wondering if there was any update on when this fix would be pushed out. We've had this issue for some time now within our deployment.
This bug has been associated with an issue we are seeing monthly where calls progress into a queue, caller remains in queue and never progresses on to (in our case, callback) the treatments after the queueing node. This results for us, with a call t...
Dear Team, I am currently facing an issue in the Webex Control Hub. Specifically, I am unable to delete an external administrator. Additionally, the multifactor authentication for the external administrator is not working. Could you please assist us ...
Not sure - will this be fixed?This basically needs me to buy a new screen if I want to continue using webex like I did in previous versions.The problem does not go away with the suggested workaround - IF you add a TAB to the space (next to "Messages"...
Has anyone had any luck with a fix for this issue without using the work around?
