Webex Administration

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We have over 2,000 staff using Webex to teach classes and in the last couple of days we've noticed a significant increase in complaints about their audio and video quality.  Most of them just upgraded to 40.12.3.11 and are now having issues with incr...

Kathy N. by VIP Alumni
  • 12195 Views
  • 33 replies
  • 17 Helpful votes

I am in the process of setting up a new call queue and the user would like a priority-based route type using the Weighted method. We've usually done simultaneous, so this is new for us. I don't see anything in the documentation for how the weighting ...

svanatta by Level 1
  • 322 Views
  • 2 replies
  • 0 Helpful votes

We have many roomkits in classrooms this one room has been kind of stumping us despite not being much different than other rooms as far as size. They had issues with remote people hearing them, added a second mic still same thing, added another no ch...

Our organization is leaning heavily toward moving our 5 contact centers to WxCC. We are looking for training that will help us administer and troubleshoot WebEx Contact Center from day 1. However, it's been impossible to find any training at all, whe...

RL5901 by Level 1
  • 16479 Views
  • 9 replies
  • 0 Helpful votes