Now that WebRTC is available for our Agents in WxCC, is there a way to disable this option?We are currently not wanting to use this/implement this feature at this time and if someone accidently clicks that Radial option menu we don't want them to log...
Forum Posts
Hi GuysWe have a Cisco VG420 registered to our Webex environment, we have an issue where all the lines show as unregistered other than port 1 on it.Any ideas what this could be?
We have over 2,000 staff using Webex to teach classes and in the last couple of days we've noticed a significant increase in complaints about their audio and video quality. Most of them just upgraded to 40.12.3.11 and are now having issues with incr...
Good day!We have a Cisco Webex Room Kit. When connecting to the Zoom Virtual Connector, the following error occurs. The Zoom Virtual Room Connector has been updated to the latest version. It was working fine a week ago. If anyone has a solution, I ki...
When using Control Hub (NOT Contact Center) to manage Queues & Agents:What is the default Wrap-up Time for Agents?How/where can the Wrap-up Time be edited or changed?
Resolved! WebEx Contact Center (WxCC) Training
Our organization is leaning heavily toward moving our 5 contact centers to WxCC. We are looking for training that will help us administer and troubleshoot WebEx Contact Center from day 1. However, it's been impossible to find any training at all, whe...
Since the productivity tools stop reach theire EoL we deploy the Scheduler, know i've got the problem, that i have to login to Webex every day (In an virtual environment)(The Scheduler is installed on an lokal exchange 2019 Server)Is there a way that...
We want to disable the Auto start across our physical endpoints for Webex Teams. Currently, our end users are not able to disable it as the "Start webex when Windows Starts" button is checked and grayed out. I tried removing the Cisco Spark key from ...
I am working on creating a preview campaign to make an outbound call in Webex CC using Acqueon LCM. I have created a group and campaign along with the contact list. After I started the campaign, I am able to see the uploaded contacts in my Agent Desk...
Hi Team,Currently, I have a Cisco CS-Codec-EQ-K9 plus with Cisco Room Navigator and Crestron control system for in-room controls. Endpoint is configured in MS Teams mode. My concern is whether it is possible to add a UI button in Teams mode? The UI E...
Our current UCCX handler works like this:Press 1 for normal helpdesk callsPress 2 for emergency classroom tech issueOne agent on duty is on a normal call from the queue and then an emergency call comes in. The agent gets a pop-up notification and end...
When an extension is dialed, the wrong end user's name is being displayed. I have verified in Control Hub the number to be correct. Also, the end user information is correct in UXCN and CUCM. If there is any other information you need me to provid...
Trying to upgrade software versions for my WebEx Desk Pro units. I pulled the software version from the TMS software manager, and locally downloaded it to my main machine. When I go in to Software Upgrade and then select the local pkg file, it begins...
Join the Control Hub team to hear about WebexOne announcements and participate in a live AMA! If you have questions, we've got answers! Reply to this post with the topics you'd like the product team to cover! We look forward to seeing you there. Reg...
This is a very frustrating daily occurrence. It would mean a great deal to me and many others if you can design the Teams application to allow for customizations to the UI so that one can create the most minimalistic view possible.I understand that w...
