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cisco webex codec plus ttc7-25

Good day, whenever I'm trying to put in my activation code I'm getting a error stating "can't reach webex server a firewall may be blocking it" I've factory reset it about five times and I'm still getting the same error.

4 Replies 4

Jonathan Schulenberg
Hall of Fame
Hall of Fame

Is it running a relatively recent version of RoomOS/CE? If not you may want to download that from Cisco.com and update locally. There was a root CA switch a couple years ago that older software loads won't trust.

Can you confirm the latest version for me please.

You could have easily checked this on the Room Kit Plus software downloads page. As of today, latest is 11.14.3.0.

marce1000
VIP
VIP

 

        - FYI : https://help.webex.com/en-us/article/WBX000028402/Not-able-to-contact-Webex-service-A-firewall-may-be-blocking-the-system-from-connecting

 M.



-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
    When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '