Webex Calling

Hi We are currently working on the Webex Calling Services project. Based on our security team, webex calling softphones can only be uses at designated premise and via TMSecureVPN remotely and current softphones is NOT allowed to connect via Public In...

So I am remotely setting up a site (I'm in WA the site is in IL), we have 4 phones in total.  2 have sidecars.  I can't get the 8851 to detect the sidecars.  they are the 8800-audio models.  The phones have the attendant set to be 8800-audio.  I am p...

We switched from CUCM and now utilizing Webex calling. We have an issue with audio delays. When calling another person internally at the same site many times there may be a very short delay between answering the phone and being able to hear each othe...

We are beginning to migrate to Webex calling this year and so far have migrated a handful of telephone numbers over to webex calling.  The problem I am having is that whenever I initiate a call to an on prem registered number at a remote branch, I ha...

Hi All, We are migrating a customer from Broadworks to Webex Calling Multi-tenant. The customer currently uses the Webex app to register its softphone to Broadworks. We need to convert the users to using Webex Calling (Control Hub) instead. I am not ...

Hi , One of my customers has asked whether there’s a way in Webex Calling to allow a user (such as a receptionist) or an administrator to override or bypass the DND (Do Not Disturb) status set on a user’s phone. In their previous telephony system, th...

Fetch calling data for a cisco room bar pro device. How we can fetch the data like how we have attended the meeting via different channels.

Hello, I have a user who's webex iphone app, that is downloaded through Intune, doesn't push out any sort of notifications. The app only shows notifications when the user has the app actively open. I.e. the user won't see phone call go through on his...

Hi One of my customers is looking for the integration of Webex calling with Vocera. I am sure this is going to be via the local Gw but is there any document available any such integration. I am also looking for any documentation related to the docume...

I have several users attempting to make calls to Puerto Rico which is part of the NAPN which shouldn't need a US exit code to be dialed. I have tested several of these numbers through webex which do not go through on our trunk, but do go through the ...

When calling into a phone tree of options the Webex software phone doesn't pass dtmf tones either from the software or from the keyboard. Is there option that needs to be configured for that to happen?  Thanks,David

Seems there is a potential limitation specific to fedramp that limits call forwarding on a device with multiple extensions to only allow line 1 to call forward? I'm not familiar with commercial enough to know if this is or isn't a functionality that ...

HelloBy default, when you assign the message mode to an 8850 key, it displays the name of the call queue!!It's unreadable.Even more so if you've entered a long name for each site in the call queue.How can I change the display of this call queue name ...

This only started happening recently, when I receive a call throught webex on my iphone it doesn't ring anymore. So unless I'm looking at the phone when the call comes in, I will miss it. Have been looking through configurations on the app and on the...

HelloI would like to customize the names of the monitored lines on my 8850.The problem is that it displays the user's full name.Is there a way to customize the display of monitored line names on the shortcut keys?For example :monitored line name is a...