Hi everyone, hoping someone can shed some light on the issue and if there is a way around it.We've got 3 devices in an office, 2x Cisco 8851s (1 is a user and 1 is a workspace) and then we have an ATA192 setup with a cordless analogue base station wi...
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Forum Posts
Looking for a way to show the extension # for the default line label on the primary extension. Only options I see are name/phone number, or just name. I know I can change each device, but prefer to change the default, as this would be a lot of devi...
Bonjour. J'utilise depuis l'application au bureau comme centrale téléphonique. Lorsque j'ai un client en ligne, qu'il me demande de lui passer le gestionnaire du dossier X, que je veux me renseigner en direct auprès de ma collègue sans que le client ...
We switched from CUCM and now utilizing Webex calling. We have an issue with audio delays. When calling another person internally at the same site many times there may be a very short delay between answering the phone and being able to hear each othe...
Hello , Recently, I started using Webex Calling, including making and receiving calls from a MPP physical phone. When I try to dial from the app webex, I receive an error message: ‘Webex Calling Invalid Video or Meeting Address. Please check the add...
Hellois it possible to hide name about Waiting Queue on the agent phone ??Don't display the queue namebut only the caller's numberAgents find it very annoying to see the name of the queue rather than just the caller's number
Resolved! Busy Queue - No Ring Queue
HelloI don't understand the behavior of a queue.When agents are busy in a queue and everyone is onlineThe next call enters the queue but without any ringtone or music... until someone is available in the queue.I would like to make it simpler, if all ...
I have a Cisco 8841 IP phone and I would like to upload a professional voicemail greeting. Can anyone please tell me how I would upload this to the phone or to Webex?Thanks, Daniel.
Hi, I'm trying to setup caller ID on my Cisco 8841 in Webex. In the attached picture, shouldn't I see the image on the left when calling a mobile phone?
Good morningI noticed that you cannot record your personalized voice message directly from a phonein fact in the voice portal you have the option to record your name which will then be preceded by the default voice about system"name" is not available...
Hello, Is there a recommended way to update the e-mail addresses of users in bulk in Webex Dashboard? When uploading the CSV with the modified e-mail address it creates new user accounts. tx Kapil
HelloI have a department that would like to set up an urgency telephone numberhe would like to be able to quickly manage forwarding of this urgency on call number to different mobile phonesIs there a simpler solution than providing a physical phone s...
Resolved! do not disturb - General in a service
Hello.i have a hunt group whith a principal Phone ( Call center) after 5 rings it swhitch to anoter DECT phoneI have set a shared Voice groupMy switchboard users would like to be able to set do not disturb on the main phone so that it goes directly t...
Good morning,I have a switchboard with a post groupI forward to a group messaging in case of no responseit works !!but on the other hand I find that access to this messaging is very complicated for users ..I have deactivated all personal messaging a...
Resolved! Forward Main Number
Hello, How do I give a user the capability to forward the main phone number (currently is a Auto Attend). Ideally I want to do a hotkey so in the event of an emergency it quickly forwards to a number that is predefined. Anyone have any thoughts on ...