Hi Webex Connect team,I created a new account on sandbox.us.webexconnect.io and can sign in successfully. My trial is active, and a custom-event flow calling an external HTTP service works.Phone verification is blocking SMS and WhatsApp testing. On 7...
Forum Posts
H Folks,I recently went from one Cisco partner to another. I set up a new Sandbox with my new credentials, but I'm not able to add my mobile number because it still exists in my old sandbox. What are my options?
https://help.webexconnect.io/docs/livechat-template#configure-form-messageAre there any plans in the future to create a phone number field? Any workarounds in the meantime?
I have problems with webex loginI am having issues logging into Webex.The error appears even when using correct username and password.
Hello,we want to send incoming WhatsApp Messages to an internal Mailbox. With messages it is working.The problem is the attachment. Because it need to be downloaded and attached as base64.i tried to use the HTTP Request Step to get the file but get n...
Trying to enroll my Room Kit to WebEx, just getting message that is can not connect to WebEx service.As far as testing, there are no restrictions in any firewall or such.Not actually sure what services, so hard to conclude strongly.Tried using the ph...
Hello,Somewhat new so go easy on me. I'm struggling to get a Webex Autonomous AI Agent perform a simple HTTP lookup. Scenario --> Customer calls into agent, agent recognizes patient by phone number. Patient asks what their prescription details are. I...
Hi everyone, I’m looking for guidance (or confirmation this is a known gap) on an AI-first chat to human-agent handoff design using Webex Connect + Webex Engage + Webex Contact Center.Use Case:Customer chats with AI Agent firstOnly if the customer re...
Hi all, I have a customer who's looking into building a custom website integrating the Live Chat feature of Webex Connect as the Webex Engage frontend seems very limited in terms of overall design and functionality. I've gone over the various API doc...
Hello,We are currently working on passing the call cause code and call duration to a custom node/integration, with the goal of inserting this data into a database. Essentially, we're trying to capture the same type of information that is available in...
Resolved! SMS on Sandbox
Dear all, I can t receive / Send SMS on my Sandbox. https://sandbox.imiconnect.io/ Whats-App is still working fine. Are you all facing the same ? Is it just a temporary issue or a new policy for sandboxes ? David
I am using Webex Connect Sandbox and have set up a webhook to capture incoming SMS. It works fine but if the webhook fails I need a way to fetch previously received SMS messages using an API.Is there any API endpoint available to retrieve old incomin...
I am getting the following error in a WhatsApp node. Error Description: exception occurred : Cannot invoke "com.imimobile.ump.beans.ServiceInfo.getLogLevel()" because "srvInfo" is null But I can confirm that the WhatApp node is itself not the root ca...
the Webex connect evaluate node allows you to write JavaScript code.However it seems a lot of 'standard' JavaScript is not supported? Does anyone what version the JavaScript interpreter uses? Regards, Gerry
Hello Community - I am pretty sure someone has already experienced this challenge - I have Email flow set up Webex Connect.. when getting a reply email using Receive node, output variable (nX.email.strippedText) does provide whole email, including si...
