Hi Community,We are facing an Onboarding failure with 8875 model registered in Webex Cloud.Phone is registered and functional: Calling and features are working.Error: “Onboard to Webex cloud Failure” popup.Phones is in FW PHONEOS-8875-3.4.1-002-2025...
Dear Team,
We are currently experiencing an issue with the Cisco Codec Plus VC device. During Microsoft Teams and Webex calls, the audio intermittently breaks for a few seconds.
Please find below the troubleshooting steps we have already performed:
C...
Dears;
Kindly note my issue below. I would appreciate it if someone could help.
When an operator registered on Cisco Unified Communications Manager (CUCM) makes a call to an external mobile number, the call functions as expected. However, if the ope...
I have a Cisco Room Kit. It was purchased in 2020, to give you an idea of it's generation.I have a scenario where I'd like to couple it with a PTZ on the other side of the room. The purpose would be so that the main camera (on top of the TV) would lo...
We are testing a Webex Room Bar / Cisco Room Navigator and we're running into an issue where the navigator gets power, but no network (no ip) through the switch in our conference room. This is the case whether we use DHCP or manual config.If we plug ...
I have configured several Cisco ATA192s using Webex and have an issue with remote access. Onsite I have configured all the necessary settings to allow remote access. In order to do so, the utility makes you change the device "admin" login. After d...
Hello, My organization has recently begun deploying Room Bar Pro kits running MTR as our video conferencing solution. We have been experiencing sign-on issues. Previously we used Logitech kits running MTR. As part of our configuration - we ensure we...
Hi Everyone,
I saw in some announcements that airplay should be available in MTR Mode now. I have a roombar and a Desk Pro here in MTR mode both with latest software RoomOs June 2025 (11.29.1.5). In the config section I enabled Airplay. See Screensho...
Hello,I have two Senheiser ceiling microphones and 4 QSC ceiling speakers connected to my cisco room kit EQ, I have a problem when I do meetings by Teams or Zoom the participants hear the return of their voices.I hope you can help me.
First:I have a Cisco Room Kit EQ configured with Teams Rooms and it has a Quad camera and a ceiling speaker connected, the sound comes out of the ceiling speakers and the Quad camera at the same time.Please could you help me with the configuration s...
Hi ,
Good Day.
Is there any configuration backup on the Control hub. Something like you can revert the change on the dial-plan , user/agent information , hunt group setting to a previous stage (maybe 2 week ago). This is to avoid there is a misconf...
Hello Community,
Thought this video would be of good use to some of you. In the video above we demo and explain the new Room Release macro! Ever walked by a conference room and saw that the Room calendar showed it was booked... but no one was ...
