We're thrilled to announce that the Webex for Developers Community forum has expanded to include dedicated topics for Webex Contact Center APIs and integrations! We encourage all Webex Contact Center developers to utilize this forum to engage in disc...
Hello,I'm working on implementing a simple feature using Webex webhooks, which involves obtaining the phone number for incoming calls whenever a user receives one (after obtaining the phone number, I intend to display relevant information to the user...
Hi,We have a scenario where customers fill out an external web form on our website, providing information such as their name, email address, and inquiry. They also select their preferred communication channel: email, callback, or live chat.If the cus...
Hi, I can't access Webex Assistant Skills documentation via the link https://developer.webex.com/docs/api/guides/webex-assistant-skills-guide. Has the feature been removed? Best Regards, YS
Hi All,we want to build an app for webex. it seems webex does not natively support or provide any means to monetize an app, meaning we need to handle monetization ourselves including payment gateway etc. is that correct?https://developer.webex.com/do...
I'm trying to set up a monthly schedule to retrieve Call Detail Records (CDRs) for specific DX80 devices registered to Control Hub. However, it seems like the available options only allow me to pull CDRs for the entire organization, not for individua...
Hello,we have read this article: https://help.webex.com/en-us/article/o0p0l4/Simultaneous-interpretation-in-Webex-meetings,-webinars-and-Personal-Roomsand would like to understand if its technically feasible to build an app for Webex that can perform...
Hi, Is there a REST API to list all the organizations that authorized my service app?I'm aware of the webhook that notifies me with this information, but what happens if I missed the notification, or if my application just started and need all organi...
Hello,i want to setup a service flow on webex connect to implement a queue with multiple PIQ messages to be played every 5 minutes and stops when customer is routed to an agent.is someone aware of any template to apply that?I tried Livechatinbound te...
Can you help to check why this webhook event is not trigger?{"id": "Y2lzY29zcGFyazovL3VybjpURUFNOnVzLXdlc3QtMl9yL1dFQkhPT0svZDQ2OWVkOGUtNzJmMC00NTA2LWIyYzQtZGVkYWFjZTczZDhi","name": "int_telephony_calls_deleted","targetUrl": "https://www.jobssos.com/...
Hello,I am trying to create basic email inbound flow and when i implemented it to the customer. when we sent inbound emails it reach agents' email on outlook desktop application instead of on the agent desktop. Do you have any clue how to fix this ? ...
In our main flow, we are setting the Global_Language and Global_VoiceName based on customer selection. The play msg work perfect in the main flow, but when we try to play msg in a sub flow, it is defaulting to the per-defined global variable value (s...
Lately, I've noticed that when I set a Status and choose to clear it at a specific time (i.e., Status | Clear after | Set a time), the earliest available time I can choose is 4.5 hours in the future.When I set my Availability to end at a specific tim...
Hi, this seems like a basic question, and I thought it would be easy to find the answer in the guides. Given a customer org UUID, how do you encode it to send as a parameter in API calls as in the example below? Thanks
Hello! We have a Gold Tenant, and I would like to create an "outgoing" or "callback" task with the sample API call: https://developer.webex-cx.com/documentation/tasks/v1/create-task When I fill the body and click run I always got back HTTP 500 error ...
I came across this document on the Webex site mentioning that we can host a meeting directly from a device:https://help.webex.com/en-us/article/px1plu/Webex-Meetings-in-devicesI have a Room Bar available, and I’m wondering — is it possible to program...
