cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
593
Views
1
Helpful
5
Replies

Webex AI Assistant usage and its API

shahv
Cisco Employee
Cisco Employee

I'm looking for the Webex AI Assistant usage and its API. In order to create a metrics within our team.

5 Replies 5

jimAtlantic
Level 1
Level 1

Is it possible through the API to move AI Asisstant summaries and transcripts to the Salesforce record?

 

Nope @jimAtlantic, unfortunately we still don't have the API for it.
And I don't think there would be such API to move the Webex recordings to Salesforce platform that way. It'd still be stored in Webex Site only and needs to be access through Webex APIs.
But still, I think it's too early to comment on that as of now. Because AI Assistant summaries and transcripts API are still in development phase and we should wait to see the final outcome.

Regards!
Sandip

ahagerma1
Level 1
Level 1

Hey @sandiban , hope you are well. Would you be able to provide an update on availability of the Webex AI Assistant API?

Hi @ahagerma1,
Thanks for checking!
Yes, as per the latest update - it'd be available by H2FY25 which means around March end, 2025 
Hope this helps.
Thanks!

sandiban
Cisco Employee
Cisco Employee

Hello @shahv,
Thanks for checking here!
So you can read most of this Webex AI Assistant for Meetings here - https://help.webex.com/en-us/article/ygksov/Webex-Assistant-for-meetings
And I just wanted to highlight that there has been a recent change with the Webex meeting in terms of Webex AI assistant introduction.
Because earlier on the Webex Meeting UI, there was a button to start/enable the Meeting transcript of a live meeting. However that transcript button has now been replaced with the AI Assistant button during a live meeting which would summarise the meeting as well as generate meeting transcript.
However to be able to use this Webex Meeting AI Assistant, you must need to enable it first from Webex control hub following the instructions here - https://help.webex.com/en-us/article/9dofjcb/Administer-Cisco-AI-Assistant-in-Control-Hub#task-template_8da05721-5275-45d8-a2ff-4ce10ee0c179

Our Webex Meeting REST API team is already working on this item to bring the fresh REST API for the AI Assistant transcription, but it's still in progress and would take little longer to come up with the APIs.
Please let us know for any further assistance.

Regards!
Sandip

Please Note: If you think the solution provided above was helpful and satisfactory, please accept it as a Solution! However if you want to discuss it further and get yourself unblocked, please don't hesitate to reply back on this thread and we'll try to answer those queries by the soonest. In that case, once all of your queries are cleared - finally you can mark it as "Accepted as Solution"