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Webex is not accepting empty spaces in the messages from service now

bsaikira
Cisco Employee
Cisco Employee

Hi Team,

I have a requirement to create a table and send it to the Webex room from ServiceNow. I am using JSON.ENCODE to send the message as a string from service now integrations. However, the problem is that Webex is eliminating the spaces in between, causing misalignment of the table format. Can anyone help me with this issue?

Thanks,
Sai Kiran

1 Reply 1

Janos Benyovszki
Cisco Employee
Cisco Employee

@bsaikira you also opened a support ticket for the same. There we discussed that instead of trying to send a table in a message using "|" and space characters, it is more recommended to use Adaptive Cards, where you can format the card as a table. For reference see https://adaptivecards.io/samples/ExpenseReport.html .