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Frequent disconnections on SSID BYOD

nstr1
Level 1
Level 1

 

My WLC 9800 version 17.3.6

I have an SSID for BYOD, users tell me that after having the equipment they are working with idle, it disconnects from the network and the connection is not automatic.

If not, do it manually by entering your username and password again,

I increased the Session Timeout (sec) to 8 hrs and 1 day, also increased the Idle Timeout (sec) and added a value to Idle Threshold (bytes). But it didn't work.

nstr1_0-1719779113228.png

I check the logs of a computer and I see this log

 

2024/06/27 13:20:31.233 client-orch-sm Controller initiated client deletion with code: CO_CLIENT_DELETE_REASON_ROAM_ACROSS_POLICY_PROFILE_DENY. Explanation: Client roamed across policy profiles. Actions: Check configuration. This can be intentional on some scenarios, but policy usage should be optimised for best roaming experience

Is there another timer that I should adjust? Is the log due to my disconnections? or what could be happening???

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