IRS Integrated AP Failed to join Controller

[Nenday]

Hello Cisco Gang, 

that's me again  

my Cisco ISR C1111 is running the version 

Cisco IOS XE Software, Version 17.03.04a

and I have a Wireless Controller 5500 running version 8.5.124.64

before the integrated AP was in the same controller, but since some days the AP can't join the controller, I don't find a reason, 
it get the controller IP from option 43 in dhcp server and I add it manually using 

capweb ap primarybase WLCNAME  1.1.1.1 (controller ip)

here what i get in the AP console 

[*01/25/2024 03:08:44.0980] CAPWAP State: Discovery
[*01/25/2024 03:08:44.1068] Discovery Request sent to 10.200.22.196, discovery type STATIC_CONFIG(1)
[*01/25/2024 03:08:44.1080] IP DNS query for CISCO-CAPWAP-CONTROLLER.
[*01/25/2024 03:08:44.3389] Discovery Request sent to 10.200.22.196, discovery type STATIC_CONFIG(1)
[*01/25/2024 03:08:44.4023] Discovery Request sent to 255.255.255.255, discovery type UNKNOWN(0)
[*01/25/2024 03:08:44.4027] Discovery Response from 10.200.22.196
[*01/25/2024 03:08:44.4041] Discovery Response from 10.200.22.196
[*01/25/2024 03:08:54.0006] Started wait dtls timer (60 sec)
[*01/25/2024 03:08:54.0259] 
[*01/25/2024 03:08:54.0259] CAPWAP State: DTLS Setup
[*01/25/2024 03:09:51.0350] OOBImageDnld: OOBImageDownloadTimer expired for image download..
[*01/25/2024 03:09:51.0351] OOBImageDnld: Do common error handler for OOB image download..
[*01/25/2024 03:09:51.1371] 
[*01/25/2024 03:09:51.1371] CAPWAP State: DTLS Teardown
[*01/25/2024 03:09:51.2207] OOBImageDnld: Do common error handler for OOB image download..
[*01/25/2024 03:09:51.4754] status 'upgrade.sh: Script called with args:[CANCEL]'
[*01/25/2024 03:09:51.5710] do CANCEL, part2 is active part
[*01/25/2024 03:09:51.6121] status 'upgrade.sh: Cleanup tmp files ...'
[*01/25/2024 03:09:51.7106] Discarding msg CAPWAP_WTP_EVENT_REQUEST(type 9) in CAPWAP state: DTLS Teardown(4).
[*01/25/2024 03:09:51.7109] Discarding msg CAPWAP_WTP_EVENT_REQUEST(type 9) in CAPWAP state: DTLS Teardown(4).
[*01/25/2024 03:09:55.9788] OOBImageDnld: OOBImageDownloadTimer expired for image download..
[*01/25/2024 03:09:55.9788] OOBImageDnld: Do common error handler for OOB image download..
[*01/25/2024 03:09:56.0433] No more AP manager addresses remain..
[*01/25/2024 03:09:56.0434] No valid AP manager found for controller '1WC1' (ip: )
[*01/25/2024 03:09:56.0435] Failed to join controller 1WC1.
[*01/25/2024 03:09:56.0436] Failed to join controller.
[*01/25/2024 03:10:16.0881] 
[*01/25/2024 03:10:16.0881] CAPWAP State: Discovery
[*01/25/2024 03:10:16.0954] Discovery Request sent to 10.200.22.196, discovery type STATIC_CONFIG(1)
[*01/25/2024 03:10:16.0960] IP DNS query for CISCO-CAPWAP-CONTROLLER.
[*01/25/2024 03:10:16.3104] Discovery Request sent to 10., discovery type STATIC_CONFIG(1)
[*01/25/2024 03:10:16.3168] Discovery Request sent to 255.255.255.255, discovery type UNKNOWN(0)
[*01/25/2024 03:10:16.3172] Discovery Response from 10.
[*01/25/2024 03:10:16.3696] Discovery Response from 10.
[*01/25/2024 03:10:25.0003] Started wait dtls timer (60 sec)
[*01/25/2024 03:10:25.0250] 
[*01/25/2024 03:10:25.0250] CAPWAP State: DTLS Setup
[*01/25/2024 03:10:25.2099] dtls_verify_server_cert: Controller certificate verification successful
[*01/25/2024 03:10:25.2774] 
[*01/25/2024 03:10:25.2774] CAPWAP State: Join
[*01/25/2024 03:10:25.4493] OOBImageDnld: OOB Image Download in ap_cap_bitmask(2)
[*01/25/2024 03:10:25.4500] Sending Join request to 10.200.22.196 through port 5272, packet size 1376
[*01/25/2024 03:10:30.1375] OOBImageDnld: OOB Image Download in ap_cap_bitmask(2)
[*01/25/2024 03:11:22.0724] OOBImageDnld: OOBImageDownloadTimer expired for image download..
[*01/25/2024 03:11:22.0725] OOBImageDnld: Do common error handler for OOB image download..
[*01/25/2024 03:11:22.1682] 
[*01/25/2024 03:11:22.1682] CAPWAP State: DTLS Teardown
[*01/25/2024 03:11:22.2512] OOBImageDnld: Do common error handler for OOB image download..
[*01/25/2024 03:11:22.5020] status 'upgrade.sh: Script called with args:[CANCEL]'
[*01/25/2024 03:11:22.5974] do CANCEL, part2 is active part
[*01/25/2024 03:11:22.6391] status 'upgrade.sh: Cleanup tmp files ...'
[*01/25/2024 03:11:22.7361] Discarding msg CAPWAP_WTP_EVENT_REQUEST(type 9) in CAPWAP state: DTLS Teardown(4).
[*01/25/2024 03:11:22.7363] Discarding msg CAPWAP_WTP_EVENT_REQUEST(type 9) in CAPWAP state: DTLS Teardown(4).
[*01/25/2024 03:11:27.0031] OOBImageDnld: OOBImageDownloadTimer expired for image download..
[*01/25/2024 03:11:27.0032] OOBImageDnld: Do common error handler for OOB image download..
[*01/25/2024 03:11:27.0698] dtls_queue_first: Nothing to extract!
[*01/25/2024 03:11:27.0698] 
[*01/25/2024 03:11:37.1024] 
[*01/25/2024 03:11:37.1024] CAPWAP State: Discovery
[*01/25/2024 03:11:37.1110] Discovery Request sent to 10., discovery type STATIC_CONFIG(1)
[*01/25/2024 03:11:37.1117] IP DNS query for CISCO-CAPWAP-CONTROLLER....
[*01/25/2024 03:11:37.3256] Discovery Request sent to 10.200.22.196, discovery type STATIC_CONFIG(1)
[*01/25/2024 03:11:37.3314] Discovery Request sent to 255.255.255.255, discovery type UNKNOWN(0)
[*01/25/2024 03:11:37.3317] Discovery Response from 10.20
[*01/25/2024 03:11:37.3764] Discovery Response from 10.20
[*01/25/2024 03:11:47.0004] Started wait dtls timer (60 sec)

thanks in advance

[Haydn Andrews]

Are there other APs joined to the WLC?

Have you tried a factory reset on the AP

[Nenday]

yes,

there is more than 100 AP in the controller, 
already did a factory reset the AP 

[marce1000]

               - Check WLC logs when this AP tries to join  (too) , 

 M.

[Rich R]

Refer to all the Field Notices below and the TAC recommended link below where you'll see you need to upgrade your WLC to 8.5.182.11 (link below).  You said Wireless Controller 5500 - I assume you mean 5508 not 5520?  If it's 5520 then current recommended version is 8.10.190.0.

[Nenday]

hello, 

it is the version 5508, and actually I'm testing the new 9800 WLC controller so I'm not interested to update the firmware version 

I'm goin the check the TAC code and compare with what I get, 

thank you