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Hi It seems that if the PID in CCW-R does not 100% correspond to the PID in the smartnet portal the item in the portal does not get the contract attached. Is that normal? We need that to get fixed, else SmartNet Portal is completely useless. Example:...
Hi Could it be, that products do now show up under contract as the product ID is not the same in CCW-R and the smartnet total care portal? In CCW-R we see the bundle is under contract (PID DS-C9132T-8PMISK9). But in the collector only the power suppl...
Hi We're new to the SmartNet Portal. We've got an upload process which is in progress since more than 3 days. Is that normal? Is there a way to cancel the job or to see what is causing the problem? Kind regardsDani
Hi What's the best way to handle stock (reserve) material with CSCP or SmartNet Total Care Portal? We would like to have all the material in the portal. As some material is not installed it can't be discovered by the collector and therefore it does n...
Hi Courtney, thanks for the information.The customer uses the cisco collector to upload the inventory once a week.The thing we can't explain is, that for some weeks many components show up in the portal saying they are not covered by a contract. Even...
