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Community Activity

ISE TACACS device license logic question.

Hello Community,I would like to clarify the expected TACACS+ licensing behavior in a two-node Cisco ISE deployment. Environment- Node 1: Primary Administration Node (PAN) + PSN, with Device Admin service enabled- Node 2: Secondary Administration Node...

kangms by • Community Member
  • 47 Views
  • 2 replies
  • 0 Helpful votes

Webex Contact Center Scripted AI Agent

I am trying to setup a scripted AI agent. I am trying to understand how to pass data back from my contact center flow to the agent. The documentation is very limited. Specifically, this is what I am trying to do:Information from Cisco documentation:R...

ericnlv by • Frequent Visitor
  • 75 Views
  • 1 replies
  • 0 Helpful votes

Cisco Finesse user stuck in reserve

Our Call Center Agents are intermittently getting stuck in reserve.This is happening to on-site users and remote workers.They seem to resolve it by restarting their computers.I can't say for sure how many times a day it happens or how many Agents are...

kbeaton by • Level 5
  • 103 Views
  • 1 replies
  • 0 Helpful votes

Devices won't authenticate, WLC seems to eat requests to radius

 Since I have seen it here before but didn't see solution for myself, and I am currently dealing with the same issue, I am looking for some help.We have several devices using the same service account to authenticate to WiFi, but they do not always au...

captain-s by • Community Member
  • 487 Views
  • 11 replies
  • 0 Helpful votes

Resolved! C9800-40 ROMMON upgrade 17.7(3r) to 17.12(1r)

Please advise and give me your opinion:I need to perform a ROMMON upgrade from version 17.7(3r) to 17.12(1r) on a C9800-40. The guides say that I must use the command reload and not reload slot x, which means both WLCs will restart, not just the one ...