Hello David,For sure, let's work with you, I have some details about your account and collector. I would like to confirm some additional things to move forward. please ping me in an internal message.  

Hello Sir, Thanks for contacting Cisco and our community. To start the initial validation and CSPC configuration, please share the following information by an internal message (please use the post title to start the interaction)1. SNTC cert ID:2. SNT...

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Please confirm: - Are they virtual devices? - what is the PID? likewise, may I know, if the issue is with all FPR-4XXXX or just the one in AZURE?

Hello Sir, Thanks for contacting Cisco, we are validating your concern and will get back to you soon. Thank you!