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I have a pretty big commitment to Meraki (for a small business) and have loved the product and support from day 1! I have evangelized the product and company. Recently we wanted to try the Insights application and after a .lot of effort they grante...
I agree that nobody is perfect Brett and I'm not expecting that. I did however challenge them several times about the upgrade policy as I was aware of the conversion policy previously but didn't know if it was a monthly or timed promotion. I do tha...
I'll be sure to ask her, but I'm not confident the answer will make any sense. I'm very disappointed in the sales team. Compared to the previous purchases in earlier years it's not a customer friendly scenario...
UPDATE:I got a response form licensing that in fact the MX80 license is 1:1 convert-able on the MX84 which is great news! Thx Brett! Shouldn't my sales rep know that?
I have not asked licensing but my sales rep at Meraki is emphatic that the way I've described it is what their policy is. I will drop an email to licensing though. Thanks Brett!
We renewed in August '18 for 5 years, your point is well taken that I should have been more aware of the EOL policy. I understood supported until August 2023 to mean all upgrades and feature enhancements. I see now I was naive about that. In the f...
