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Hi There,
We have a customer whose CCO ID is associated with there contract numbers but continues to receive the attached error message when he attempts to download software to these devices.
Hi There,
I have a customer who has 400+ devices that appear in the All Equipment section but if you search for any of the serials they don't appear in either the Covered or Not Covered sections. I would assume they would always at least appear in ...
Hi there,
We have a customer that we're on-boarding to the portal. They added us and granted us CBR Access in the the CSAM tool more that 48 hours ago but our user is not appearing in the portal. We received the confirmation email that we were adde...
Hi There,
When logging into the Smart Net Total Care Portal I'm greeted by a message saying the portal is unavailable.
Is there an ETA for when this will be fixed?
Hi there,
We're helping a customer set up the SNTC Portal. They are attempting to grant us CBR Access but when they go to do so in the CSAM tool the box to to check that would grant CBR Access is grayed out.
The Customer User is a Delegated Admin...
Hi Suchita,Are you saying that the Actions dropdown in the Alerts section itself is designed to fail? I can direct my customers to the Administration section to take the action but intuitively they're working out of the Alerts section.Cheers
