Hi William,The FCS of RE Mobile 11.5 (the 11.0 release is actually labeled as 11.5) is targeted for Sept 06.Thanks!Ruchi.

  Yes small or large OVA for REAS and large for REMB as per design guide. I have looped in the technical team on another thread to help with some other question. For Mediasense please use their sizing guidance – its independent of RE Mobile. 

Hi , RE Mobile licensing is based on concurrent active session. A license is consumed whenever an Agent is interacting with a customer (RE Mobile). RE Mobile Lic is not consumed when the call is getting a ViQ treatment. In your example above it consu...

Hi , RE Mobile licensing is based on concurrent active session. A license is consumed whenever an Agent is interacting with a customer (RE Mobile). RE Mobile Lic is not consumed when the call is getting a ViQ treatment. In your example above it consu...

No ViQ callsdo not consume RE Mobile lic. So in your example its 10 RE Mobile concurrent session so 10 RE Mobile lic. Thanks! Ruchi.