About Lmarquez

Lmarquez · ‎09-11-2019

Hello, I have a customer that has had their DA leave the company and now they are left without CSAM Access as the former DA never assigned anyone else. Assistance would be appreciated. Thanks!

Lmarquez · ‎09-10-2019

Hello everyone, I have an individual that was granted CustomerAdmin access to the portal and has since then had full access for the past 24 hours. However, the customer does not have visibility into many different fields within the portal despite having CustomerAdmin Access. (When they hit the 'Inventory' dropdown for instance on the portal, nothing shows up.) They have tried different browsers, I've also ensured they are a CustomerAdmin granted access by their DA. Any assistance would be appreciated. Thank you!

Lmarquez · ‎09-03-2019

Hello, I have a customer that has CSAM access issues after being associated and assigned a role in the CSAM tool. They have the right privileges to access the portal, have tried different browsers and refreshed cache, but it seems they aren't able to access the portal still despite being properly associated with CSAM. Any assistance would be appreciated, please. Thank you!

Lmarquez · ‎08-30-2019

Hey everyone, I'm unable to assist a customer with setting up the Collector Password for the initial GUI set-up. Following after deploying out the latest Collector on the website, we were unable to assign it the admin password upon initial configuration. How would you best suggest handling this? Please assist, thank you!

Lmarquez · ‎08-20-2019

Hey everyone, I have a customer that is having trouble granting us CBR access. We have contracts with them, and we have tried different browsers as well as clearing the cache. Please assist, thank you!

Lmarquez · ‎08-19-2019

Hey everyone, I have a customer that has been having CSAM access issues with the portal. They cannot access it and their DA has left the company as well. Please assist. Thank you.

Lmarquez · ‎08-06-2019

Hey everyone, I have a customer with the issue where they are provided with an 'Additional Entitlements are Required' error when they try to download the latest .ova file. However, they have their CCOID associated to their contracts and such, what is missing here and what is this additional entitlement needed? Thank you.

Lmarquez · ‎07-29-2019

Hey Tirajan, You can edit the SNMP info for inventory collection within the Collector itself, not the portal. Access it at HTTPS://<Collector-IP-Address>:8001 and then when you've logged into the GUI, you'll click an option at the top left that says 'Credentials' - assuming that the Collector has already been configured and all you need to do is change the SNMP Strings.

Lmarquez · ‎07-26-2019

Hello, I have a customer that has an issue trying to create the SNTC portal; there are a myriad of errors where the portal won't be created despite getting the verification e-mail and such. Can anyone assist in the provisioning of it? I have the customer's CCOID and information as well as screenshots of the error. Please assist. Thank you.

Lmarquez · ‎07-24-2019

Hey everyone, looking for some educational numbers and pieces on the impact of the CSP-C to a customer's environment when it is scanning and collecting; some defined and clear numbers or information would be splendid to this. Thank you.

Lmarquez · ‎07-19-2019

Hey everyone, I have an issue where the customer cannot update their CSP-C appliance from 2.7 to 2.8. They are constantly given an error when trying to update, and I quote: "Error occurred while fetching the information from databsae." How would we best approach this issue? Another issue they have is that they're not able to access the CLI / Root of their Collector as they no longer possess the previous admin's credentials into those. Please advise on this, thank you.

Lmarquez · ‎07-17-2019

Hi everyone, I just wanted a bit of education as to the differences that separate Total Care and My Cisco Entitlements. I'm not sure of the large differentiation as to why you would choose one over the other, and was seeking insight into this. Thanks!

Lmarquez · ‎07-15-2019

Hello everyone, I have a customer that keeps receiving an Upload failed error where it keeps proceeding to display 'A connectivity exception occured while processing the request. The exception is HTTPs TransportMode has Failed 500 Internal Server Error.' How would I best advise to proceed and fix this issue? Thank you!

Lmarquez · ‎07-15-2019

Hey everyone, I have a customer that set-up as a Trial Account initially on their CSP-C before they had a portal to tie the entitlement to it. Unfortunately, after they set-up the Trial Account, they've come to realize they had accidentally made an error on the company name and at the top right of their Collector when they open it up, it is spelled wrong every time now that they login - even after tying it with an entitlement. My question is, is there a menu or settings where they could change the Company Name of that was entered into the CSP-C? It isn't exactly a pressing issue, but it is something that they want to change for the sake of clarity. Thanks!

Lmarquez · ‎06-19-2019

Hello, I have a customer that only has the 3x portal showing up. Historically they were able to access the SNTC Portal many times before and it has only been recently that the customer cannot access their portal. It has been a week of troubleshooting, and they're still not able to access. Please assist or best advise on how to proceed. Thanks!

Lmarquez · 09-11-2019

Hello, I have a customer that has had their DA leave the company and now they are left without CSAM ...

Lmarquez · 09-10-2019

Hello everyone, I have an individual that was granted CustomerAdmin access to the portal and has sin...

Lmarquez · 09-03-2019

Hello, I have a customer that has CSAM access issues after being associated and assigned a role in t...

Lmarquez · 08-30-2019

Hey everyone, I'm unable to assist a customer with setting up the Collector Password for the initial...

Lmarquez · 08-20-2019

Hey everyone,I have a customer that is having trouble granting us CBR access. We have contracts with...

Lmarquez · 08-19-2019

Hey everyone,I have a customer that has been having CSAM access issues with the portal. They cannot ...

Lmarquez · 08-06-2019

Hey everyone,I have a customer with the issue where they are provided with an 'Additional Entitlemen...

Lmarquez · 07-29-2019

Hey Tirajan,You can edit the SNMP info for inventory collection within the Collector itself, not the...

Lmarquez · 07-26-2019

Hello,I have a customer that has an issue trying to create the SNTC portal; there are a myriad of er...

Lmarquez · 07-24-2019

Hey everyone, looking for some educational numbers and pieces on the impact of the CSP-C to a custom...

Lmarquez · 07-19-2019

Hey everyone,I have an issue where the customer cannot update their CSP-C appliance from 2.7 to 2.8....

Lmarquez · 07-17-2019

Hi everyone,I just wanted a bit of education as to the differences that separate Total Care and My C...

Lmarquez · 07-15-2019

Hello everyone, I have a customer that keeps receiving an Upload failed error where it keeps proceed...

Lmarquez · 07-15-2019

Hey everyone, I have a customer that set-up as a Trial Account initially on their CSP-C before they ...

Lmarquez · 06-19-2019

Hello, I have a customer that only has the 3x portal showing up. Historically they were able to acce...

Date Registered	‎02-14-2019 09:12 AM
Date Last Visited	‎09-13-2019 12:01 AM
Total Messages Posted	73

Former DA Left Company. Customer needs ...

Individual Granted Access Cannot See SN...

CSAM Access Issues to SNTC.

Unable to Set Initial Set-Up Password f...

CSAM CBR Access Issues.

CSAM Access Issues.

Unable to Download Collector.

Re: SNTC - SNMP

Customer Cannot Create SNTC Portal.

What is the bandwidth / impact to a cus...

Customer Cannot Update CSP-Collector

Differences between My Cisco Entitlemen...

Issues Uploading to SNTC Portal.

Changing CSPC Company Name After Initia...

SNTC 3x is all that is showing up for c...

Former DA Left Company. Customer needs DA Access.

Individual Granted Access Cannot See SNTC Portal.

CSAM Access Issues to SNTC.

Unable to Set Initial Set-Up Password for Collector.

CSAM CBR Access Issues.

CSAM Access Issues.

Unable to Download Collector.

Re: SNTC - SNMP

Customer Cannot Create SNTC Portal.

What is the bandwidth / impact to a customer's environment with CSP-C?

Customer Cannot Update CSP-Collector

Differences between My Cisco Entitlement and Total Care?

Issues Uploading to SNTC Portal.

Changing CSPC Company Name After Initial Set-Up.

SNTC 3x is all that is showing up for customer.