Hey everyone,We're trying to assist a customer gain access to their SNTC portal. We are a CBR Admin partner with their portal, but they have no portal administrators nor do they have a delegated administrator from what it seems like. Any documentatio...

Hi everyone,I have an issue where the customer is trying to Collect but they are being greeted with the error below.  In addition, they are also having an issue where they cannot update their Collector through the Software updater in the Collector it...

Hey everyone, I have a customer trying to utilize the Collector and there is an issue where the Captcha image will not load. Customer has tried different browsers to no success in terms of attempting a login. It doesn't look like the image will load ...

Hello,I have an issue with a customer who is unable to upgrade their collector from 2.7 to the newest versions of 2.8. All upgrade possibilities are greyed out and they are also unable to schedule an upgrade. We have tried different browsers as well ...