About Lmarquez

Lmarquez · 10-16-2019

Hey everyone,We're trying to assist a customer gain access to their SNTC portal. We are a CBR Admin ...

Lmarquez · 10-09-2019

The root run commands were what resolved this for the customer. Thank you.

Lmarquez · 10-07-2019

Hi everyone,I have an issue where the customer is trying to Collect but they are being greeted with ...

Lmarquez · 10-07-2019

It looks like they simply rolled the VM back before the time of attempting to upgrade it. A 500GB HD...

Lmarquez · 10-07-2019

Hey Adias,More information on this actually - the collector was working fine last week and the custo...

Lmarquez · 10-07-2019

Hey everyone, I have a customer trying to utilize the Collector and there is an issue where the Capt...

Lmarquez · 10-04-2019

Hello,I have an issue with a customer who is unable to upgrade their collector from 2.7 to the newes...

Lmarquez · 10-02-2019

Hello everyone,I have a strange issue where two devices that are pulling into the portal should be s...

Lmarquez · 09-27-2019

Thanks for the assist, Batman!Got it sorted - should be good.

Lmarquez · 09-27-2019

Hey everyone,Unsure of the issue here, but maybe someone can better enlighten me. I have a customer ...

Lmarquez · 09-26-2019

Hello,I have a separate case and incident where another customer has their DA no longer present in t...

Lmarquez · 09-26-2019

Hey everyone, I have a customer that has had their DA leave and no longer has access to the SNTC Por...

Lmarquez · 09-16-2019

Hi,I have an issue where the customer cannot access their SNTC Portal. It keeps kicking them back to...

Lmarquez · 09-16-2019

Hello,Former DA has left the company and a new DA needs to be assigned.Any assistance would be great...

Lmarquez · 09-11-2019

Hello, I have a customer that has had their DA leave the company and now they are left without CSAM ...

Customer Lacking DA Access to Portal & CSAM.