About Lmarquez

Lmarquez · 10-16-2019

Hey everyone,We're trying to assist a customer gain access to their SNTC portal. We are a CBR Admin partner with their portal, but they have no portal administrators nor do they have a delegated administrator from what it seems like. Any documentatio...

Lmarquez · 10-07-2019

Hi everyone,I have an issue where the customer is trying to Collect but they are being greeted with the error below. In addition, they are also having an issue where they cannot update their Collector through the Software updater in the Collector it...

Lmarquez · 10-07-2019

Hey everyone, I have a customer trying to utilize the Collector and there is an issue where the Captcha image will not load. Customer has tried different browsers to no success in terms of attempting a login. It doesn't look like the image will load ...

Lmarquez · 10-04-2019

Hello,I have an issue with a customer who is unable to upgrade their collector from 2.7 to the newest versions of 2.8. All upgrade possibilities are greyed out and they are also unable to schedule an upgrade. We have tried different browsers as well ...

Lmarquez · 10-02-2019

Hello everyone,I have a strange issue where two devices that are pulling into the portal should be showing in the Covered section. They appear on CCW-R as covered devices. They are active contracts, etc. The issue that lies in this is that the device...

Lmarquez · 10-09-2019

The root run commands were what resolved this for the customer. Thank you.

Lmarquez · 10-07-2019

It looks like they simply rolled the VM back before the time of attempting to upgrade it. A 500GB HDD with only 29GB being used, only using 30% of the MEM. Unsure why still the upgrade might have forced it to be rendered unusable but for now it is at...

Lmarquez · 10-07-2019

Hey Adias,More information on this actually - the collector was working fine last week and the customer was just going through a regular maintenance / doing a manual update in the Software tab of the collector. There is a ton of work already done to ...

Lmarquez · 09-27-2019

Thanks for the assist, Batman!Got it sorted - should be good.

Lmarquez · 07-29-2019

Hey Tirajan,You can edit the SNMP info for inventory collection within the Collector itself, not the portal. Access it at HTTPS://<Collector-IP-Address>:8001 and then when you've logged into the GUI, you'll click an option at the top left that says '...

Member Since	‎02-14-2019 09:12 AM
Date Last Visited	‎12-18-2019 12:07 AM
Posts	87

User Statistics

User Activity

Customer Lacking DA Access to Portal & CSAM.

Unable to Upload & Unable to Update from CSP-C.

Collector Captcha Gone.

Collector Unable to Upgrade.

Discrepancy for Devices In Portal.

Re: Unable to Upload & Unable to Update from CSP-C.

Re: Collector Captcha Gone.

Re: Collector Captcha Gone.

Re: Sign-Up Issues For SNTC.

Re: SNTC - SNMP