Activity in DevNet Collaboration
WebEx CC - Writing Connector or Agent Desktop for WebDx Contact Center
Hi All, We are planning to write Connector (Middleware) for Cisco WebEx Contact Center. This middleware will handle all the request from agents (like login, logout, change status etc.) and call respective REST API of WebEX Contact Center. This middle...
agentdesksetting api is giving 403 Forbidden
Hi,In UCCE 11.6, I am trying to access agentdesksetting to fetch the workmodetimer or wrap-up timer for agent, but I am getting 403 forbidden error.I am using Supervisor's credentials.I am able to call /unifiedconfig/config/agent successfully but whe...
Resolved! CCBU Contact
Hi I need to connect with CCBU team to show them a demo of our products to list them in market place. is there any email id or contact person whom i can reach?
Whisper Coaching
Dear Team, I want to configure the Whisper coaching feature in a Finesse Gadget. and as far as I know, this feature is not based on REST APIs, and you need to write application for whisper i.e. web service. Appreciate if someone can guide me through ...
GraphQL - ElasticsearchException - isRecordingDelete CSR field
Hello,We have started polling for CSRs for reporting purposes. We have multiple customers, and for Customer_A we had no issues with the GraphQL queries we were running.Then, we started trying to poll for CSRs for Customer_B, and started running into ...
Macro for swaping monitors (Cisco Room Bar / Codec Pro)
Hi to everyone.We had implemented in the past the Macro from the bellow link to the Codec Pro registered with Webex and it was working successfully .https://community.cisco.com/t5/telepresence-and-video-infrastructure/macro-to-swap-monitors-connectin...
LUA normalization script - change c= in SDP
Good day,I am just getting my feet wet in LUA normalization scripting for cisco.Im attempting to modify a private IP that appears in the c= header of the SDP (for a remote user), with the public-facing IP.The background for this is that we are interf...
Is correct this SIP Normalization Script to modify a Contact Header?
Hello Dears I hope you are doing well We wan to modify a Contact Header in an inbound REGISTER message in the CUCM, since that REGISTER message is coming from third party telephones (AVAYA). From this one Contact: <sip:72012@10.17.101.191:43881...
LUA Script to modify contact header
Dear, I need to make a script to modify the contact header field,I need to remove the string "+ sip.instance =" <urn: uuid: 832028f41e6258c46e8de1e8dd3d6723360b5c74> "; reg-id = 1"String before normalizing:Contact: <sip: 3001@10.0.1.56: 50772>; + sip...
TAPI: Windows Server 2022 & Windows 11
Are there are plans/ETA to support Cisco TAPI on Windows Server 2022 & Windows 11 operating system TAPI for CUCM 14 and CUCM 12.5?
Resolved! Webex Bot 'Chess Game' issue
Hi Team,I've followed this guide :https://developer.cisco.com/learning/modules/webex-messaging-bots/webex-messaging-adaptive-cards/designing-the-adaptive-card/All worked for me, until this step : This is my index.js file looks like after this step:An...
Webex Bots over Websockets made easy
TIME: 5 minutes (if pipenv is installed) DIFFICULT? No TESTED ON: MacOS, Windows 10 WHY? Really easy to quickly test a botCan be used if your bot code runs inside the firewall(Without publicly accessible URL for webhooks to talk to)Easy to run you...
Social Miner - Agent Request API - Placing the call
Hi,When using the agent request API, the agent's phone will automatically places the outbound call to the customer once the request has been sent to the agent. This is fine for agents that normally use auto answer, but for agents who usually have to ...
Visual Analyzer Report thru API
Hello Team, I am seeking some help with the requirement to fetch a custom visualizations build on Webex CC Analyzer using an API., I believe that the customer is currently using version 2.0 (how would it differ for any customer using version 1.0), C...
Jabber Guest plugins for Browsers
Hello, I deployed Cisco Jabber Guest 11.2.1 in my lab. I was able to download the web addon and the extension for chrome browser. Some days later , i noticed could neither download the web addon or install extension for chrome .I got this error 404 w...
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