Spam & Virus Blocker renew support which includes Antivirus licensing

[algoh]

This is a question that a customer has asked me?

"I have a client with a Spam Blocker wanting to renew their support which includes Antivirus licensing etc.  I have been successfully doing this until now. 

Cisco are suggesting replacement is the only option. The EOL PDF suggests that I should be able to renew the contract up until March 17 2015.  I need some urgent help on this one."

Can this be done?

[fscharz]

Hello Alan,

this question is about the B10?

the 17th March 2015 is the last day where you can renew the contract.

If you replaced the product you need to use the internal process to request for keys. When you do this you need to have a contract number from the reseller. Also make sure that the reseller did not submit the contract as "New".

Regards,

Friedrich