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02-08-2023 03:48 AM - edited 06-26-2024 09:04 AM
hi team,
Webex Calling solution is continuously innovating in rapid speed.
You can find all latest enhancements in ''What's new in Webex Calling'' page and in various cisco blogs/announcements.
To help you keep up-to-date in an easy way, you can subscribe to this community post to find selected/most important Webex Calling news in a summarized format.
--------------------------------------- Coming soon -------------------------------------
Enhanced Outgoing Call Permissions (in beta)
Music on Hold(MoH) enhancement: Expanded repository size and Playlist support (in beta)
Improved IP Phone onboarding experience
Enhancements to Unified Communication Manager to Webex Calling Migration Insights
Verify Call Routing and Public APIs for Translation Patterns (in beta)
Ability to add multiple desk phones to a workspace
Device limits of five will be enforced for professionally licensed users
Policy for bounced calls from agents (soon in beta)
and many more...
--------------------------------------- June 2024-------------------------------------
Translation Patterns for outbound calls (help article and vidcast)
Webex Calling uses translation patterns to manipulate digits before routing a call. Translation patterns are applied to outbound and redirected calls. An administrator can configure translation patterns at organization and location levels. Here are some of the use cases where translation patterns can be used:
Operator Dialing: At each location, if user dials 0 (or any digit), the call will be routed to an on-site operator.
Short Number Dialing: Allows you to dial abbreviated or short numbers instead of full-length telephone numbers. E.g., make a call to IT Help Desk by dialing *88*
General digit translation with wildcards: Allows substitution or translation of specific digit or pattern in a phone number.
Ability to add multiple desk phones to a workspace (help article1, help article2)
This feature enables adding up to five devices for professionally licensed workspaces. In addition, device limits of five will be enforced for professionally licensed users
Webex Calling supports Eleveo as a Call Recording Provider
New ThousandEyes-Webex Calling integration demo in Demotoolbox (partners access only)
Demo the power of Webex and ThousandEyes working together to troubleshoot Webex meetings, devices,
and calling using the Control Hub/ThousandEyes integration.
--------------------------------------- May 2024-------------------------------------
Customer Experience Essentials - supervisor barge and whisper coach functions (inside Webex app) help article
Media Point of Presence in United Arab Emirates help article
Webex Calling with cloud connected PSTN provider in India help article
Webex Calling and ThousandEyes Endpoint Agent integration help article
Webex Calling introduces built-in Call Recording help article
Webex Calling with cloud connected PSTN provider in India help article
Extension Length support of upto 10 digits help article
Administrator managed policy for user phone status, call pickup and barge-in help article
Customer Experience Basic and Essentials : Agents in the Wrapping Up status won't receive call queue calls link1 link2
--------------------------------------- March / April 2024-------------------------------------
Admin ability to manage end user access to call settings help article
Introducing the PSTN provider indication in Webex Calling Detailed Call History repor help article
Configure Call Pickup notifications in Webex App and MPP devices for Call Pickup groups help article
Allow a user to move from one location to another and retain the phone number help article
Promote workspace license to Professional license capability help article
important one since it allows you to get more features from common area devices without need for user assignment
Support for new Standard license for Webex Calling (US only)help article
Assign workspace license to a specific subscription help article
Important: New Customer Experience Essentials option - for more details check below community post:
Webex Calling - unique Customer Experience Basic and Essential options (new)
--------------------------------------- Feb 2024 -------------------------------------
Configure Call Pickup notifications in Webex App and MPP devices for Call Pickup groups help article
Caller ID Number Selection help article
Support Cisco Voice Gateway VG410 ATA in Webex Calling help article
--------------------------------------- Dec 2023 / Jan 2024 -------------------------------------
Launching the Webex Attendant Console help article plus Webex Receptionist Client Support FAQ
Support Line Assignments on MPP KEMs help article
--------------------------------------- Oct /Nov 2023 -------------------------------------
Legal Hold & eDiscovery for Webex Calling help article plus here and here
Cisco Calling Plans offers Inbound Toll-Free service help article
Support for bulk updates of Calling schedules help article
Unified Communications Manager to Webex Calling Migration Tool Enhancements help article
Webex Go with AT&T article
Enforce Outside Access Code for PSTN calls help article
Webex Events API support for Webex Calling CDRs help article
Busy Lamp Field (BLF) Call Pickup Notification on the Webex App help article
Additional feature support for Location Administrator help article
plus
WebexOne (Oct2023) - top innovations related to Webex Calling (new)
--------------------------------------- Sept 2023 -------------------------------------
All the call settings in Calling User Portal are available in User Hub (the new end-user portal) help article
Webex Calling Site Survivability and Local Gateway collocation help article &video
Support for Music On Hold at the user level help article
--------------------------------------- July/Aug 2023 -------------------------------------
Webex Calling location admin help article
Play "Compliance Announcements" for Call Recording help article
Call Transfer and Visual Voicemail in Webex Calling for Chrome help article
Call Recording on Virtual Lines help article
Webex Provisioning API enhancemets (Device activation, device config line templates) help article
--------------------------------------- May/June 2023 -------------------------------------
Hot-desking support for MPP Phones (sign with QR code) help article
Callcabinet support added as additional recording vendor help article
Anti-Spam for Webex Calling - Block call (User Block) help article
Support for Announcement Repository help article
Assign location-specific admins for Webex Calling services help article
Webex Calling media quality insights for administrators help article
Admin can view agents dashboards for call queues & change agent status(join/unjoin) help article
--------------------------------------- April 2023 --------------------------------------
CST, (Collab Specialist Training) 13th of April - Webex Calling Update (partners only) (recording & presentation)
topics covered: Site Survivability, Cert-based LGW, Virtual & Shared lines, Group Call Management
Ability to restore Webex Calling sub (if deleted/canceled on error) help article
Imagicle added as additional Webex Calling recording vendor help article
You can now access the Webex Calling APIs using Service Apps help article
--------------------------------------- March 2023 --------------------------------------
Multi line support in Webex Calling using virtual lines help article
Hot desking on MPP 8875 Phone help article
Webex Calling for Chrome (General Availability) help article
Shared lines and virtual lines across locations help article
PIW (Partner Interactive Webinar) 7th of March - Webex Calling for Microsoft Teams (recording & presentation)
--------------------------------------- Feb 2023 --------------------------------------
PIW Tech - IOS XE update - Leverage your network infra to strengthen your collaboration deployments (23 Feb 2023)
(Talks about WxC survivability with IOS-XE router & Control Hub management. Recording will be posted here)
Site Survivability for Webex Calling is now Generally Available (GA) help article
Webex Calling Power-Up #38 on ''Customer Managed Devices'' (for partners) 14 Feb 2022
--------------------------------------- Jan 2023 --------------------------------------
Add 3rd-party customer-managed SIP devices (Generic SIP Phone and Generic SIP Gateway) help article
--------------------------------------- Dec 2022 --------------------------------------
--------------------------------------- Oct/Nov 2022 --------------------------------------
--------------------------------------- ------------------------------------------------
Please rate if you find helpful.
Index of all my collab community posts --> Looking for info on Cisco Collab solutions ?
Recent community posts on Webex Calling:
Webex Calling Top Resources
Webex Calling
Webex Calling - unique Customer Experience Basic and Essential options (new)
Why move to Webex Calling? (for existing onprem CUCM customers) (ppt)
Webex app calling integration with Microsoft Teams
Leverage the power of Webex app - callerid screenpop use case
thanks!
Alkiviadis
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