En este documento puedes encontrar la configuración utilizada en el laboratorio del webcast de B-ACD
Configuración
application
service queue flash:app-b-acd-3.0.0.2.tcl
param number-of-hunt-grps 4
param aa-hunt1 2001
param aa-hunt2 2002
param aa-hunt7 2007
param aa-hunt10 2010
param queue-len 15
param queue-manager-debugs 1
!
service aa flash:app-b-acd-aa-3.0.0.2.tcl
paramspace english index 1
paramspace english language en
paramspace english location flash:
param service-name queue
param handoff-string aa
param aa-pilot 4000
param welcome-prompt _AA.au
param number-of-hunt-grps 3
param dial-by-extension-option 5
param second-greeting-time 60
param call-retry-timer 15
param max-time-call-retry 700
param max-time-vm-retry 2
param voice-mail 4999
!
service aa2 flash:app-b-acd-aa-3.0.0.2.tcl
paramspace english location flash:
paramspace english index 0
paramspace english language en
param aa-pilot 4555
param number-of-hunt-grps 1
param service-name queue
param handoff-string aa2
param drop-through-option 7
param drop-through-prompt _DropThrough.au
param call-retry-timer 15
param max-time-call-retry 700
param voice-mail 5000
param max-time-vm-retry 2
!
!
dial-peer voice 1 pots
service aa
incoming called-number 4000
!
interface loopback 0
ip add 1.1.1.1 255.255.255.255
!
dial-peer voice 4555 voip
service aa2
destination-pattern 4555
session target ipv4:1.1.1.1
incoming called-number 4555
dtmf-relay h245-alphanumeric
no vad
!
telephony-service
moh music-on-hold.au
multicast moh 239.1.1.1 port 16384
!
ephone-dn 1 dual-line
number 4001
!
ephone-dn 2 dual-line
number 4002
!
ephone-dn 3 dual-line
number 4003
!
ephone-dn 4 dual-line
number 4004
!
ephone-dn 5 dual-line
number 4005
!
ephone-dn 6 dual-line
number 4006
!
ephone-dn 7 dual-line
number 4007
!
!
ephone 1
mac-address 0000.0000.0001
type 7960
button 1:1
!
ephone 2
mac-address 001E.F7C2.B9CB
type 7942
button 1:2
!
ephone 3
mac-address 0000.0000.0003
type 7960
button 1:3
!
ephone 4
mac-address 001F.6C7F.F7B1
type 7945
button 1:4
!
ephone 5
mac-address 0000.0000.0005
type 7975
button 1:5
!
ephone 6
mac-address 0000.0000.0006
type 7960
button 1:6
!
ephone 7
mac-address 001F.6C7F.FDA8
type 7945
button 1:7
!
!
ephone-hunt 1 longest-idle
pilot 2001
list 4001, 4002
statistics collect
!
ephone-hunt 2 longest-idle
pilot 2002
list 4003, 4004
statistics collect
!
ephone-hunt 7 longest-idle
pilot 2007
list 4006, 4007
statistics collect
!
ephone-hunt 10 longest-idle
pilot 2010
list 4005
statistics collect
B-ACD#sh flash | i acd
2 30421 app-b-acd-3.0.0.2.tcl
3 55599 app-b-acd-aa-3.0.0.2.tcl
4 496521 en_bacd_music_on_hold.au
5 37952 en_bacd_invalidoption.au
6 83291 en_bacd_disconnect.au
7 75650 en_bacd_allagentsbusy.au
13 46104 en_bacd_enter_dest.au
15 97944 en_bacd_options_menu.au
