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how to manage two P1 ticket at same time

krahulbgp
Level 1
Level 1

how to manage two P1 ticket or two severity 1 ticket  if we get alert at same time  any smart answer plz

5 Replies 5

Leo Laohoo
Hall of Fame
Hall of Fame

Delegate the other P1 to another with similar knowledge member of the staff/team.

if only one  staff is  there than ?

I want to know the whole story.  Don't "drip feed" the info.  
I am not going to play "20 questions" until I know the complete story.  

  1. Is this a "theoretical" question or is this a real-life question? 
  2. What technology are these P1s affecting, LAN/WAN, wireless, ISE, DNAC, etc? 
  3. What TAC "desk" are both tickets assigned to, LATAM/NAM, Europe, Asia? 

 

both are LAN which is  most critical


@krahulbgp wrote:

both are LAN which is  most critical


Is this some kind of a joke? 

I asked for four items and eight words is the reply?