Welcome to the HCS CC Partner Community. This community will help you take advantage of all these opportunities and more. It is designed specifically for partners eligible to sell HCS for CC, and is the destination for all resources and discussions. We encourage you to be an active member and start discussions with fellow partners and ask us questions as well.
Context Service for Cisco Contact Center, a cloud-based solution that tracks a customer’s critical contextual data and immediately delivers it to the service agent. Context Service integrates data from the various ways a customer can interact with your business – such as voice, chat, social media, email and web – to help the agent be better informed and helping complete the Customer Journey.
Customer Journey Solutions Newsbites - latest news from the Cisco contact center world including Collaboration Flex Plan for contact center, Integrations with Apple Business Chat and Google AI, industry insights and competitive and much more!