Hi David,You should be able to use "Summarize" to count the SERVICETASKID field in the ServiceTaskFact.Similarly, the REQUISITIONTASKID field can be counted. Thanks.
Have you considered using a reportable dictionary to keep track of these additional fields? You can join them to your service requests in the report.If those fields are not interesting to service delivery team members and the requestors, you can jus...
The performer "dimension" is hiearchical. You can select a single performer, all the performers in an OU, all the OUs, or a selection of OUs. You can hide the performers or perform OUs that you don't want to see in the report.I don't know if you ca...
If your question of "is the service catalog in RC helpful or working as intended?" can be answered by the order volume trends, you might want to explore using the Reporting and Analytics capability in RequestCenter.You can design these reports to pro...
Do you need to move email templates or reports?If you meant reports, are these reports that you have created using Report Studio or Query Studio? There are different ways to move reports. If you have only a handful, copy and paste works better. If ...
