Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Task Quantity in Custom Reports Data PackageUsing the Custom Reports Data Package how can you report on task quantity? Neither the ServiceTaskFact nor the RequisitionTaskFact tables have quantity as a query item.
Reporting on who delivery canceled a requestWe have a service that has had several requests that have been ‘delivery canceled’. Is there any way to report the person (performer) that canceled the requests? There looks to be no information on the Mo...
List of KeywordsIn RC 2006 is there a way to display/report on the keywords entered for each service? We are looking to manage the keywords associated with services and make sure we are consistent, as well as making the search function more user-frie...
Pending Task ReportingIs there any way to report on pending tasks within a service plan for a requested service? I am interested in things like scheduled start dates and queues. This would be used in progress reports to indicate percentage complete...
What happened to Effort metrics in the Custom Reports data model?Is there any way to use the Custom Reports data model to report on task effort? This was a metric captured in the Standard Reports Data Package, but looking through the metrics in the ...
I would like to report "summarized" totals only. I do not want to show each SERVICETASKID or REQUISITIONTASKID in the report just to summarize it. Exp. I want a report that shows only the total count of all tasks complete in a month for each servic...
In my experience data for reportable dictionaries is only available for requests placed after the dictionary has been made reportable. I believe it is related to the fact, that like most things in the catalog, the ‘code’ for the request is set and ...
I would address this at the service design level. Make the values separate fields in the dictionary with a radio button selecting yes or no. Do this instead of a multi select filed. This way you have the ability to report on these values as they are...
Cindy:My understanding is that you can not retrieve the data from those two days. The changes to dictionaries are retroactive. They are just like other parts of the service. The request is locked with the current parameters establish in the service...
