Checklist -can a link be added to the task?Question is we have a list created but need to link back to a service or more detailed instruction - can this be done in the checklist item?

Reportable Dictionary - dates missing in reportWe added one of our dictionaries to a services and migrated to production.  After the migrate we missed setting the dictionary to reportable for two days.  Now the report we have setup is missing those t...

We currently have a service that has date/time settings we pick up and pass into email and Remedy. This is 4 hours ahead of the entered time. The request is correct but in the outbound it is 4 hours ahead. Where do we go to correct this?

URS 1bIn our Test  environment we have a few users who are experiencing this error at logon.  We utilize SSO and when we by pass the SSO they login fine.  In PROD they have no issues entering via SSO.  Any ideas on what would cause this?

Emailing Attachments to an External Service ProviderWe are in the process of setting up a service and when certain problem statements are selected, we email an external service provider with the customer's info, and request content.  If the customer ...