How do I send the date and time captured on the service form to the customer and not how it renders in GMT when sent in the email templateSolution: Copy the service form field into a hidden field.  Reference the hidden field in the email template and...

How does a deployment effect the in-flight delivery plans...Please note this might be contrary to what you think about service delivery plans... Deploying services does not affect service requests already in-flight EXCEPTContents of rules, ISF functi...

Use these simple XMLs to edit and create your CIM file to import SI Data...The Lifecycle Center guide provides all the instructions on how to create the CIM XML for importing Service Item data - the attached examples can be used as a starting point f...

Namespace to direct Authorizer to Service FormHow can I take the Authorizer directly to the service form with the link on the email notification they receive?Step 1: In the email template body that is assigned to the approval task use the following s...