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When it works in SQL Plus, are you logged in with the same ID that RequestCenter is using? Otherwise, you might need to qualify the DB tables by the Owner.
Another thing to consider is the overall process after collecting the additional data ... when a customer provides the additional information, does the transaction need to go back to the approver for final costing or an approve/reject decision?If so,...
We use the Person Refresh logic to link RequestCenter to our LDAP, but have found that once a Person record is inactivated in RequestCenter, the LDAP refresh does not restore an active status in cases when the LDAP record is reactivated.Once you chan...
Ed, regarding your request for requirements: the thing that is critical to us is that we be able to precisely control what is archived and what is preserved; primarily by Service ID and by Date Range. For example, we may only keep our Telephone Insta...
