"order on behalf of" questionWe recently were asked to enable the order on behalf of feature within RC07 however when I went to enable it from within the administration module/customizations I notice that this feature is off by default and the wordin...

Escalation QuestionWe have a service that we would only like to have 1 recipient for escalations (we do not want to have the same person defined as the 2nd and 3rd escalations, just 1 person as an escalation and no other escalations) however when we ...