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I am trying the CW integration. I followed the setup directions in the TB documentation. 1. Is ther a way to force TB to pop a ticket for testing puposes2. What protocoll is TB using to communicate with CW, HTTP or HTTPSThanks,John Endter
One of my sites shows that the APP1000 needs an update. I click on upgrade and the update never gets installed. The APP1000 does shut down and restarts but the device still shows firmware 12.317. I even uplugged the device power and rebooted, stil...
Last week I thought I would try to monitor the SMTP server on our SBS2003 server. I added the "SMTP Outgoing Mail Server Monitor" to the SBS2003 device in the Thunderbolt portal. I began getting the following alert from Thunderbolt (the device name...
I have a server that has two IP adresses assigned to the same NIC. The TBA find the secondary IP but not the primary IP. Will the TBA only show one IP per MAC address?
I like the new zoom in/out feature. Thanks for that one. I just tried to take a snapshot of my network after I zoomed out to see all the devices. The image produced was still at the default zoom level and only shows part of the netwrok diagram.
Mike,Since there is a lot chatter on this network, is there something that can be corrected. One of the advantages of a TB type device would be to identify systems on a network that are causing exessive network traffic. Does TB have this abbility?T...
There are two versions of CW. A hosted version and an on-premise version. Our CW implementation is on-premise. We purchased the CW software and own the physical hardware; the server runs in our office. We are responsible for management of the serv...
I just finished the SSL config of CW. Thunderbolt tickets are now popping in CW.I set an alert for informational events and within about 5 minutes the first alert popped into CW as a ticket. I am going to reset the alert to Warning events so I don'...
I tested https connection to our CW server and it failed. I think this is my issue with the TB integration.Our CW server is not setup for SSL yet. When we implemented Connectwise 5 years ago, CW did not support SSL. Our techs rarely use the CW web...
