@hapolina Thank you for your comment. With the intent for CX Cloud to be a single pane of glass for customers, there would certainly be value in connecting Smart Accounts. It's been discussed, but to provide your feedback directly to product teams an...

Hi there, I have another customer asking about this as well. Why don't we have longer case history in the Closed Cases view? I understand the complete history is already in the Assets 360 view, but that's a difficult way to search for a case if one d...

Hi there, this video should address your question: https://video.cisco.com/detail/video/6328902560112?q=add%20contracts. It explains why adding contracts to CX Cloud is an important first step in order to add your devices to CX Cloud, as well as how ...

Thank you for your question. Going through each of the resources provided should serve as a playbook on your CX Cloud adoption journey. For quick step-by-step guides, check out the "5 things to get you started as a SUA" and Telemetry documents. Other...

Hi there, this page is intended to walk you through the CX Cloud onboarding and adoption process. Take a look through the various resources we’ve provided – including quick videos, graphics, and guides – for help with CX Cloud. If you have any specif...