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Hi - We have had several cases in the last month where a user is unable to receive the initial activation text message. This has happened on both Android and IOS devices. Our solution has been to craft a specific QR code and email it to those users...
FWIW, we have seen this problem as well, and we have an open ticket with Duo. I have found that if you can email them the QR code. Here are some instructions I sent to our help desk on how to do this.
scan the code with the Duo mobile app using the...
