We are excited to share a significant expansion to the AI Assisted Case Creation capability.  What’s Expanded?  Previously, case creation was focused on technical product troubleshooting. With this update, you can now streamline your administrative w...

We are excited to announce these new features designed to help you resolve "Unreachable Device" issues faster and more efficiently than ever before.  Cable Test: A new workflow step prompts you to verify physical cable connections first, helping you ...

The enhanced dashboard alerts now include more details and link the guided workflow for suggested actions, making it easier to troubleshoot and connect with support-all in one place. What's new? Enhanced alert visibility: All Dashboard alerts now...