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Just wondering if anyone else has seen this issue. We have many mobile users moving from site to site with laptops. When they are given an IP address at a site via DHCP, it also gives them a domain name dependent on the site. What we have been see...
our promote to production environmnet is not the environment that our 32k agents are polling in to. it is simply an installation to test CSAMC upgrades and agent deployment methods.
So much has changed in the last 6 months due to the Payment Card Industry Audit requirements, I would take a look at the audit requirements from PCI...
If you are running in testmode as noted in the above message, you could be running into a problem with the untrusted content classification rule module. This is where the connection to the server is seen as an untrusted connection and acts on that.....
You would need to use the Security Slider in the CSA GUI and setup different security levels... low would be for developers, med for call centers, and high for all others.. only problem there is most users, given the option would choose low.... let...
Are you in protect mode or test mode? You can set any event to log to if you so choose. If you have polling set to 10 mins and the MC or DB is busy, the poll will fail. depending on your deployment size, I would recommend a polling interval of 2 h...