aciernet, what do you have CPO authentication configured as, Basic or NTLM? Is Windows Authentication enabled in IIS on the CPO server? Thanks! Fabio ... View more

Also verify that the authentication mechanism of the outbound agent matches the CPO web services authentication mechanism (Basic, NTLM, etc.) ... View more

You would enter a process variable for the Source XML to query, something like 'Process.Variables.Input.Service Request XML'. Of course you have to define this variable in your main process, and then you can drill down to it by clicking on the little box to the right of the "Source XML to Query" edit box. In your request from the portal you'll need to send the data within tags that match this name, for instance something like: Then you can pull each field out of the XML that's received, via the XPath Query Activity. Check out some of the existing transformations and workflows in your environment. Hope this helps. ... View more

Matthias, there's no document that I've seen that outlines this in a general sense. The Cloud Automation processes are a good reference so you might want to copy one of those agents for your new agent, and then modify that. When you create a new process in TEO (2.2) it is added as a new method in the WSDL (with no spaces), however you may need to refresh web services on the TEO server. So if you create a new process called "My TEO Process" you can set your outbound Service Link agent WSDL operation to "binding1_IProcessService.StartMyTEOProcess. You'll also need to modify the RequestHeaders properties for the "SOAPAction=" with the new process name. Your new TEO process should have functionality to parse the XML and pull whatever information you need from it and then do its work, call another process, etc. If you want to send information back to Request Center you'll need to capture the channel-id from the initial request so that Request Center can update the right service request. I would say start with the Cloud Automation pack and see what's going on there and then copy and modify so you always have a working reference. Hopefully some TEO experts can chime in and clarify/correct/elaborate as appropriate. Hope this helps. ... View more