Hi VigneshWhat is your use for the Rex adapter? I believe only IAC uses it and we have some information at:http://csmtg-wiki.cisco.com/confluence/display/IAC/REX+Adapter+developmentThanks,Julio.

Note that you need to update nsapi account in 2 runtime users:Cisco Service Portal UserCisco Cloud Portal Userand also in the extended target property:Cloud.Configuration.CloudPortal.API.UserCloud.Configuration.CloudPortal.API.Password

You can disable SL authentication to take out one of the variables, and see if works, but you should try to get it working with SL authentication later.The directory integration mapping has password as one of the fields and you normally sync it with ...

Yes, the account PO uses to connect to CP  (normally called the nsapi account)  must have the same pwd in AD and local. If you have SL authentication disabled it is not necessary.

With directory  integration and SL authentication enabled. Note that in 9.4.1 SL authentication is enabled by default (you can see it in the Administration -> settings, at the end of the list, that Inbound HTTP Requests Authentication is enabled), y...