About Lyndon Siu

Lyndon Siu · 08-02-2016

As many of you know, within the Smart Net Total Care portal, there is the option of manually importing device data. This feature provides a simple way to start using the Smart Net Total portal without having to deploy a collector on your network. ...

Lyndon Siu · 08-10-2017

Yes. If both collectors collect the same device your inventory will be updated. If you are curious, you can see the Custom Inventory Report and view the Collection Date and Appliance information and you can see which appliance was associated to the l...

Lyndon Siu · 08-10-2017

When using the SNTC portal, you have the choice of viewing data based on the LATEST collection or COMPREHENSIVE of all collections. For this answer, I’ll answer from the perspective that you are using LATEST. 1) If you have a single collector, then t...

Lyndon Siu · 04-27-2017

Please see the attachment.. you'll see that the Useful Links should appear in the left panel. Bobby

Lyndon Siu · 11-16-2016

Hi Christian, I'm going to email you directly for some details and hopefully we can figure this out. Bobby

Lyndon Siu · 11-15-2016

Deanna, LOA access does not permit you to see other's contracts. If you are looking in the "Covered" report, you'll see the word "OTHER" in the contract number. If you are looking in the "All Contract" report, you will not see the details of other'...

Member Since	‎01-04-2012 01:19 PM
Date Last Visited	‎06-16-2020 11:40 AM
Posts	153
Total Helpful Votes Received	27

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How to avoid potential issues when using the manual CSV file import feature

Yes. If both collectors

When using the SNTC portal,

Please see the attachment..

Hi Christian,

Deanna,