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Hi, the Delta Report has not been working for at least 2 weeks. We have tried different browsers, cleared cache, private/incognito mode and multiple customers (we're a Cisco partner linked to several customers SNTC portal account).
I've attached scre...
Hi Community, Does Software Support for Security include support for the Virtual Appliance or SWSS support need to be quoted separately for the VMs? Thanks,
Hi there, the Delta inventory report page stopped working a few weeks ago with this error "Error getting snapshot details. Please check back later..." Tested on multiple browsers, CCO logins and end customer accounts. Is there a fix pending soon?
Hi, We have registered as DA for SNTC two days ago, however there is still no possible to login to the Smart Net Total Care portal. It always get redirected to https://www.cisco.com/web/fw/tools/ssue/ui/ssueap2.0/dist/#/promo Can you please help? Tha...
Hi Juan, I logged in just now and wanted to share we continue to see the same errors as per the screenshots. Any progress on your end investigating the issue? Many thanks
Hi Juan, I can log in to the SNTC portal without issue, open all other pages and run all other reports without issue. It appears to only be the delta report function this is not working.
Hello, we are also seeing no serial numbers displayed on the online reports in the portal, or offline reports sent to the My Reports tab. Has this been identified as a broad issue impacting all customers, or is it account specific?
Regards, Doug
Hello, we are also seeing no serial numbers displayed on the online reports in the portal, or offline reports sent to the My Reports tab. Has this been identified as a broad issue impacting all customers, or is it account specific?
Regards, Doug
