Good news Jay!  I removed the specified DESTINATION ports as you suggested and the remote office is successfully making and taking calls now.  It makes sense that calls were someontimes working when the ports happened to match the 10000-20000 range o...

I'm not sure if I follow your question about my SIP_10kTo20k service object, but now that I look at it to reply here it IS configured for udp 10000-20000 for BOTH the "Destination Port/Range" AND the "Source Port/Range".  I'm just looking to specify ...

Thanks for the immediate response Jay.  I am using PAT for outbound traffic, but it appears that the order base is already covered as seen here:nat (inside,outside) source static SIP interface service SIP_10kTo20k SIP_10kTo20knat (inside,outside) sou...

Jay, I think the nat command worked.  At least the ASA took the command.  Problem I'm running into now seems to be with the ACL not allowing a range for SIP.  Even though I have the ACL commnands below, I find that inbound traffic in the UDP 10000 to...

Very good.  That make sense.  Thanks much Jay.  I'll give it a try as soon as I can and then follow up.  Could be early next week before I am back on-site to try though.