If you copy/paste a PAK or Serial Number into CCW-R as if you were doing a smartnet quote, it should display details regarding the distributor under which it was originally purchased.  

To be clear a Cisco Account Manager (AM) is the END CUSTOMER facing account person assigned to that space.  Also known as the AM.  They are the ones who approve deals and can help you stay competitive in an opportunity.  There used to be a Who is my ...