Member since ‎12-13-2019

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  • 1 Posts
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Call Scenario:Phone A is agent phone for ACD calls. Agent is logged in and READY.Phone B and C are unmonitored devices.Phone B calls phone C who answers call.Phone C starts a consult-transfer to an agent skill.The call is queued and delivered to phon...
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Member Since ‎12-13-2019 07:41 AM
Date Last Visited ‎02-18-2020 09:49 PM
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