We are using JTAPI as part of a Java 8/Spring Boot application to implement 1st and 3rd party call control on CUCM. The application currently runs in a Docker container (see Docker specs below). After reviewing the JTAPI Supported JVM Versions docume...

Hi,Is anyone aware of a document that thoroughly catalogs the differences end users can expect after migrating from Unity to Unity Connection 8.x? As more of these migrations take place, different customers of course use different features, and it ha...

I have a customer that wants to give callers in an IPCC express CSQ (version 4.03) an option while waiting in queue to xfer out to the operator. However, if the caller elects to go back into queue after speaking with operator the customer would like ...

My understanding on Unity, with regard to outside callers dialing an extension out of a call handler, is that Unity by default will only process transfers bound for Unity subscribers. If an outside caller dials a conference room phone for example, wh...

I know some of this ground has been covered in previous posts, but I am getting some conflciting information from TAC: according to TAC, running attendant console and CAD/CSD on the same XP box is unsupported! In prior posts in this group I seen conv...