I'm not sure that you want to simply remove your qos markings. You still need to be sure that you mark your traffic such that it will fall into the right "class" of the MPLS provider. Different carriers and services have different standards for what dscps fall into which traffic classes, so you'll need to talk to sprint about that. For example, you would want to mark your control traffic such that it falls in a higher priority queue than internet traffic for example. ... View more

None now. Scansoft used to be supported, but Nuance and Scansoft are one company: Nuance. ... View more

I know what you mean. I run java 2 rutime engine version 1.3.1 and I've found that's the only version that eliminates this problem. 1.31 is kind of old though.....does anyone know of a newer version of JRE that eliminates this problem (or another workaround) ? Kevin ... View more

So then all you'll need to do is recreate the analog connections between the nortel switch and the rightfax server (probably via FXS connections from a cisco voice gateway, figure out which DIDs point at the analog connections today and set that up via CTI route points on Call Manager, and you'll be done. Sounds pretty simple. You can confirm that if you can find out the model number of the fax card in the rightfax server and what type of connections (generally POTS, analog DID, or T1/PRI) it has. Kevin ... View more

The moh audio translator converts the file to 8khz, 8 bit, mono so any stereo file that has a lot of high aplitude in the file has the high points cut off. That causes the hiss. Try to get something recorded in mono or hang a USB sound card off the back of the call manager to bring in a live music source. ... View more

When you say that Rightfax is "integrated into the PBX, do you simply mean that the Rightfax server's PSTN connectivity is provided by the nortel switch? ... View more

What is your user base DN. I've found that when I leave it at teh root of the AD forest things take forever. ... View more

I took a look at this step. How do I determine what type of exception I am hitting when this occurs (as is required by the step confiuration). From the exception names there were a few plausible ones. Does this show up in a log somewhere perhaps? Thanks, Kevin ... View more

That's probably the issue. Use a DNS server. ... View more

I came from the nortel world and I agree 100% that the administrative interface needs to be addressed in Call Manager. If it's going to stay web based Cisco needs to bring it to a good web designer. As it stands now there is too much involved in adding a user, particulary when IPCC is involved. It doesn't show a whole lot of planning and design. On the other hand I haven't had that many issues not being able to provide a feature that a user needs, especially with Call Manager 4.1. CCM 3.3 definately had its shortcomings. In fact I think IPCC Express if far more flexible than anything nortel offers for the 50-300 ACD agent space for example. Some of the other functionality that you mentioned, i.e. pulling a call back from an external transfer, is in Personal Assitant now, but will be added to Unity soon. For your issue routing a call through another PBX, just add a new route pattern specific to what you are trying to do, 95XXX. Since it is the closest match you will get better response time than with 9.@ route patterns. Also, are you using MGCP or H.323 for gateway control? With Call Manager, MGCP, and PRI circuits I have never seen faster call setup. I'm curious what other scenarios you can't work in the CCM framework. By the way, don't sell XML short. It is a paradigm shift from the traditional PBXs, but providing custom apps to the end user can be EXTEMELY powerful, and often involves time investment at rollout only. Kevin ... View more

Agreed. I experienced this exact same problem. Once I configured Reverse Lookups Zones on DNS the problem went away. Are you using AD for LDAP? Kevin ... View more