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We are using JTAPI as part of a Java 8/Spring Boot application to implement 1st and 3rd party call control on CUCM. The application currently runs in a Docker container (see Docker specs below). After reviewing the JTAPI Supported JVM Versions docume...
Hi,Is anyone aware of a document that thoroughly catalogs the differences end users can expect after migrating from Unity to Unity Connection 8.x? As more of these migrations take place, different customers of course use different features, and it ha...
I have a customer that wants to give callers in an IPCC express CSQ (version 4.03) an option while waiting in queue to xfer out to the operator. However, if the caller elects to go back into queue after speaking with operator the customer would like ...
My understanding on Unity, with regard to outside callers dialing an extension out of a call handler, is that Unity by default will only process transfers bound for Unity subscribers. If an outside caller dials a conference room phone for example, wh...
I know some of this ground has been covered in previous posts, but I am getting some conflciting information from TAC: according to TAC, running attendant console and CAD/CSD on the same XP box is unsupported! In prior posts in this group I seen conv...
Hi,Now that the 8.0 release is bringing traditional atdt console to a close, it's become apparent that cisco has made a product marketing error in deciding to no longer offer a bundled atdt console options. Most, if not all of Cisco's competitors off...
I'm not sure that you want to simply remove your qos markings. You still need to be sure that you mark your traffic such that it will fall into the right "class" of the MPLS provider. Different carriers and services have different standards for what ...
I think what he and I are unhappy with is the fact that, as you mentioned, to "free dial" an undefined extension you have to access the system transfer conversation.Why not make "free dialing" an option in the general call handler configuration rathe...
