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NCS Prime Heatmaps and AIR-CAP3502E-T-K9

Fabio Jorge
Level 1
Level 1

Hello Guys, please I need your help about a problem at my Wireless network environment. SInce i delivered my solution I can´t see AP Heatmap coverage on the Maps/floor. I´ve been trying a lot of things but without luck. I´m using Dynamic Heatmaps but i changed to static without luck.

Well, everything is running fine, just Heatmaps doesn´t work. I changed antennas type to another models, without luck too.

Infact I have no idea what´s happening with environment, the integration between WLC and NCS is OK, I can see "status Reachable and

Managed and synchronized.

Guys, if u have any idea please let me know, i need get rid of it.  I have the same environment with WCS and Wism and is working fine without problem.

===> Site´s device version <===

NCS Version: 1.1.0.58

WLC 5508 Version: 7.2.103.0

AP Models: AIR-CAP3502E-T-K9

Antenna Type: AIR-ANT2422DG-R "b/g/n and AIR-ANT5135DG-R "a/n"

AP Mode: Flexconnect

Country: Brazil

Compatibility Matrix

http://www.cisco.com/en/US/docs/wireless/controller/5500/tech_notes/Wireless_Software_Compatibility_Matrix.html

Thank you very much.

Fabio Jorge Amorim

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