look for help about the AIR-CAP3602E-C-K9 lost 802.11ac function

[yangrongxue]

Dear All,

I'm having a problem with ap's not sending 802.11ac channels right now. We confirmed that ap's used to send normally.

WLC Model：5508.  WLC Version：8.2.151.0 

AP Model：AIR-CAP3602E-C-K9

I comfirmed the follow information

Country is correct

time and zone is correct

802.11a Network Status is enable but the AP detail information show the 11ac Supported as No

I can see the AP under 802.11a/n/ac Radios

Could you please help me solve this problem, more information as picture.

many thanks

[Leo Laohoo]

Check the WLAN settings and see if the SSIDs are allowed to be broadcasted in ALL Radios or not.

[yangrongxue]

Hi, Leo

I confirmed that  the Radios enable as All, so the APs should have the 802.11a/ac

But unfortunately, the 802.11a/ac channel is never searched

 

[Leo Laohoo]

Post the complete output to the command "netsh wlan show all" into a text file and attach it.

[yangrongxue]

Hi, Leo

I can see the NIC supports 802.11a, but the channel acquired is 802.11n channel is 11.

attachment have upload

Radio type : 802.11n
Authentication : WPA2-Enterprise
Cipher : CCMP
Connection mode : Auto Connect
Channel : 11

many thansk for your support

[Leo Laohoo]

Please post the output to the WLC command of "sh sysinfo".

[yangrongxue]

Hi, sysinfo upload

[Leo Laohoo]

Remote into one of the APs and post the complete output to the following commands:

dir
sh ip interface brief

[yangrongxue]

[Leo Laohoo]

WTF?

Output shows the AP does not have a radio!  Not a single one.  

Where is the output to the command "dir"?

[sufee]

Cisco® Aironet 3600 Series is an innovative, modular platform that offers unparalleled investment protection with future AIR-RM3000AC module expansion to support incoming 802.11ac clients with 1.3 Gbps rates,what are doing?